Increase productivity, align your GTM teams to the customer, and drive growth efficiently.
SaaS leaders can’t rely on cheap, easy funds to fuel new revenue. Winning teams will focus on customer-led growth.
Various factors impact customer retention and not properly attending to them can have disastrous consequences though you may not immediately see the effects.
In a ‘do more with less’ world, marketing needs to get even more creative around driving business growth. Here’s how to take your strategy to the next level in this new revenue era.
We all know customer loyalty hinges on two key factors: a great product and a great experience. Let’s make sure those critical teams are aligned to drive customer-led growth.
Establishing a customer base means building relationships and should remain an ongoing goal throughout any stage.
We all know customer experience is vital to long-term revenue… but how do we measure what’s working and what’s not? Let’s talk about the insights available to you today to optimize customer-led growth.
Handling customers with complex issues that require many follow-ups can be challenging. These business experts share their steps to handle these customers and why they may recommend software solutions to improve customers’ experience.
Digital methods for proactive customer outreach can help you scale your efforts, improve the customer experience, increase upsell opportunities and boost revenue.
True customer-led growth requires the right technology. Here’s what you need to need to operationalize your long-term, sustainable recurring revenue model.
Understanding which customers actually stay and grow with your business should be a top mandate for all revenue teams.
In a CHATalyst interview, Ejieme Eromosele shared how to create a customer growth flywheel.
You need to build CS teams for elasticity rather than simply raw power or hustle. Here’s how one CS executive does it.
New customer success leaders have an intense task ahead of them. Here’s how to get up to speed quickly
Video is an impactful customer experience tool. Alex Naumov from Vidyard explains how to do video authentically
Stop relying heavily on new customer acquisition as your main source of revenue.
Customer Success is one of the fastest-growing careers in the world, but what does the career...
Moving to a new CS Platform can be a daunting task.
It’s hard to take time off, especially if you’re in a customer-facing role.
The top SaaS companies in the world have built incredibly customer-centric organization...
In our 2nd annual report, nearly 2,000 customer success professionals shared...
40+ Customer Success Leaders share their thoughts on the future of our industry.
Every Customer Success leader is working to increase their NRR.
Mental health and wellness resources for the Customer Success community
Dive deep into the leading strategies and solutions that fuel customer-led growth.
See how Catalyst equips post-sales leaders with the dashboards needed to master customer revenue.
Get 3x better at forecasting your renewals and retention.
Our monthly Community Masterclass is a great & fun way to learn about Catalyst among industry peers.
Drive revenue for GTM teams using these marketing workflows in Catalyst.
In the past year, CS has become one of the most important drivers of revenue.
Join us September 27-28 to learn how Customer Success will lead the way forward.
A key customer suddenly wants to churn and their CSM is away on a camping trip without internet. It'
CS leaders have trust issues with a very important data point – their customer health score.
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