The Coaching Corner is a bi-annual, 3-month program that pairs experienced CS leaders with CS operators for one-on-one mentorship. Matches are made based on factors like experience, company size, mentorship goals, and more.
We started the Coaching Corner to help push the Customer Success industry forward through community and shared learnings. Since launch, we've created hundreds of mentorship pairings with professionals from companies big and small like Slack, LinkedIn, Braze, Unity, Attentive, and more.
You must submit an application to be considered. Space is limited and you may not get connected with a coach.
Click on each coach to learn about them and what subjects they are interested in coaching players on.
Let us know you’re interested in this program by submitting a brief online application.
We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.
Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.
Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.
*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.
In order to be eligible for this program, applicants must:
Successful customer-led growth strategies must include data collection so the CS team can track patterns and discover prevalent trouble spots and successes that they can either fix or lean into for superb customer experiences.
Customer success isn’t the same as customer service. While the overarching goal of both is to create happy customers, the two are vastly different in how they carry out that objective. Both are necessary for software adoption and utilization, but one is not a substitute for the other.
Playbooks provide proactive best practices to help the busy customer success manager (CSM) accomplish more without hiring more. They assist the customer-facing team with a set of repeatable processes and actions to achieve desired outcomes that benefit both the business and the client.