We'll make the connection, you make the impact.

The Coaching Corner is a bi-annual, 3-month program that pairs experienced CS leaders with CS operators for one-on-one mentorship. Matches are made based on factors like experience, company size, mentorship goals, and more.


We started the Coaching Corner to help push the Customer Success industry forward through community and shared learnings. Since launch, we've created hundreds of mentorship pairings with professionals from companies big and small like Slack, LinkedIn, Braze, Unity, Attentive, and more.

You must submit an application to be considered. Space is limited and you may not get connected with a coach.

How it works

Explore

Click on each coach to learn about them and what subjects they are interested in coaching players on.

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be Ready

We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.

Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

Customer success supporting customer success.
Explore the Catalyst Community

Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

  • Either be in Customer Success or looking to get into Customer Success
  • Have a minimum of 2 years of work experience

Please note:

  • You must apply to be considered for this program (and you must reapply each quarter).
  • Due to limited space, some applicants may not be connected with a coach. Applicants must reapply each quarter for consideration.
  • Applicants do not need to be currently employed, and employment status will not affect admission.
  • Applicants do not need to have previous experience in a Customer Success role.
  • Attempts to sell product via coaching sessions are strictly prohibited.
Erica Favorito
VP Success & Support
Privy
Cyn Taylor
Manger, Customer Success- Scaled
MongoDB (currently)
Shawn Lestage
VP Customer Success
Dover
Jill Russack
Director Customer Success
PointClickCare Technologies
Ian Hurlock
Global Manager, Scaled Success
Linkedin
Dan Vu
VP, North America Customer Success Managers
Sumo Logic
Hannah Brotherton
Customer Success Operations Manager
Spekit
Tyler Wonderlic
Senior Director Customer Success
Hiya
Rishi Bhagwandeen
Director, Customer Success Strategy & Operations
Dataminr
Matthew Sweeney
Director of Customer Success
Vercel
Eleonora Guagnino
Sr Manager Customer success - Global Accounts
LinkedIn
Leyla Bambury
Senior Manager, Customer Success
Hootsuite
Jessica Huddleston
Customer Success Leader
Previously at Catalyst :)
Sindy Bruecher-Sharma
Senior Manager, Customer Success
PayPal
Ashley Stamps-Lafont
VP, Customer Success
Celtx/Backlight
Dan Ennis
Scale Team Manager, Customer Success
monday.com
Kelsey Happel
Head of Customer Success & Account Management
Ramp
Steven Farina
Manager, Customer Success
UserGems
Matthew Lugo
Manager, Customer Success
Kustomer at Meta
Jordan Olivero
Executive Consultant, Customer Success
ESG Success
Megan Cooper
Senior Customer Success Manager
Drift
Ky Ismet
VP Customer Success
Ometria
Vanessa Neurohr
Vice President of Customer Success
Muck Rack
Tiffany Dominguez
Director of Customer Success SMB
Elation Health
Drew Robinson
Sr. Manager, Customer Success
RingCentral
Sarah Costikyan Wood
VP Customer Success
Hopin
Jennifer Baca
Manager, Enterprise Customer Success
Zoom Video Communications
Annie Stefano
Lead Educator & CS/CX Consultant
Growth Molecules
Ramzy Alamudi
Enterprise Lead, Customer Success
Instructure
Pete Bahe
VP CX
Bombora
Saki Takasu
Customer Success Director
Anaplan
Joanel Bernardo
VP of CS, Experience, and Delivery
Sunstone Partners
Daphne Wu
VP, Customer Experience and Operations
#paid
Phil Kowalski
VP of Customer Experience
Biobot Analytics
Ty Raia
Leader of Customer Success for the Americas
Nozomi Networks
Andy Harris
Customer Success Director
Bringg
Mary Poppen
Chief Strategy & Customer Officer
involve.ai
Vanessa Piacente
Director of Customer Experience
Fable
Kristin Biddie
Director, Customer Success
Loopio
Hannah Hogan
Senior Customer Success Manager
Pendo.io
Tiffany Morin
Director, Customer Programs
Contrast Security
Christine Raby
Manager, Customer Success (Enterprise)
Leap Tools
Jake Stetson
Associate Director, Customer Success
Olo
Peter Margulies
Sr. Manager Enterprise Customer Success
PagerDuty
Celia Gouveia
VP Customer Success
Wisq
Nick Hnatiw
Director, Customer Success
Vidyard
Junan Pang
Head of Success - CMT
Slack
Ronald Schnackenberg
Head of Customer Success
Query.AI
Maranda Dziekonski
Chief Customer Officer
Swiftly
Maskura Hilmi
Client Engagement Partner
Degreed
Jimmy Sloan
Senior Manager, CS Strategy & Operations
Aquant
David Follert
Director, Customer Success
Synthesio (Ipsos)
Emily Garza
VP, Customer Success
Proton.ai
Bhumika Arora
Customer Success Advisor & Coach
Self-employed
Jen Gussman
Senior Director, Customer Success
Planet
Krista Hoffman
VP, Global Customer Success
Chartbeat
Diana Soto
Director of Customer Success
Tesorio Inc
Suzanne Hitcho
Director Customer Success - Strategy & Transformation
Firstup
Christian Lenski
Director Customer Success
Doctolib Gmbh
Bradley Liou
Head of Customer Success
Acquire App
Erica Swint-Williams
Director of Client Strategy
Attentive
Andrew Rohman
VP, Sales and Customer Success
Knapsack
Jakub Wanat
Head of Customer Success
Growbots
Fontaine Ho-Schaber
Manager, Customer Success
LinkedIn
Mike Egan
VP of Platform Delivery
BenchSci
Jenni Conner
Director, Customer Success
UserTesting
Nick Hokanson
Manager, Customer Success
Zenput
Karen Buelterman
Manager, Global Customer Success
UserTesting
Michele Keiper
Head of Customer Success & Operations, XR
Autodesk
Shawn Holness
SVP Head of Client Partnerships
M&C Saatchi One-to-One
Chris Burke
Manager, Customer Success
Uberflip
Josie Harvey
Head of Customer Success
FullStory
Sarah Beatty
Manager, Customer Success
PostBeyond by Influitive
Rob Birring
Head of Customer Success
Seqera Labs
Fiona Gill
VP, Customer Success Americas
Anaplan
Jennifer Chiang
Head of Customer Success
Seso
Linsey Parker
Director, Customer Success & Renewals
Onna
Tia Wucher
Director of Digital Customer Success
LaunchDarkly
Ramya Ragavan
VP, Success
AnyRoad
Brock Stormer
Manager of Customer Success
SMS Assist LLC
Sheraz Bhatti
Team Manager- Client Services
Similarweb
Santosh Kumar Sahoo
RVP
Salesforce
Alexandra Kunzi
Director, Customer Success & Support
Auvik
Stuart Gray
VP, Customer Operations
AlertMedia
Katy Batley
VP of Customer Success
AppLearn
Kristin Reilly
Director, Client Education
Degreed
Rachel Askin
Head of Customer Success
Cortex
Debra Richards
EVP Customer Success
Brightcove
Madison G Hall
Manager, Customer Success Majors East
RingCentral
Rob Schmeltzer
VP, Customer Success
Reciprocity
Jon Johnson
Principal Customer Success Manager
UserTesting
Heather Spencer
Manager, Customer Onboarding
1Password
Scott Markovits
Head of Customer Experience
CloudApp
Ally Bonner
VP, Client Success
Paradox
Christine Boermeester
Senior Director, Customer Success
Deltek
Daphni Eissing
Head of Customer Success
Authomize
Lucas Swenson
Manager, Customer Success
Medallia
Andrew Olsen
Head of Customer Success
Searchlight.ai
Jared M Nelson
Director of Customer Success
Pluralsight
Rochelle Shearlds
Senior Director, Customer Success
Medrio

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