Using Catalyst’s easy playbook builder, you can develop a series of guided next steps for those crucial scenarios that pop up throughout the customer journey that can easily be addressed with a repeatable motion.
Deepen your customer relationships by delivering the right, hyper-personalized messages at the right time to either address risk early or celebrate wins promptly.
Create custom alerts for your team to drive awareness, generate tasks, and recommend actions in real time. These will help you mitigate churn risks, open or accelerate expansion opportunities, set renewals in motion and much more.
As a CS leader, Catalyst gives me really valuable insight into the work our CSMs are doing with our customers. Having the ability to easily create templates and playbooks, as well as custom bulk email outreaches is a game changer.
Easily view crucial adoption metrics and customer activity data within Catalyst, preventing the need to log into multiple tools to get a full picture of your customers.
Increase efficiency with dynamic notes, tasks, and collaboration features. Get cross-functional visibility through a Slack integration and real time bi-directional sync with Salesforce.