Careers at Catalyst
Looking for your next gig? We hope so! We’ve already got a good feeling about you. We’re building the world's greatest Customer Success platform, and we need your help to make it a reality.
It is our top priority to ensure Catalyst team members feel cared for and supported, and that they are given the opportunity to bring their true selves to work every day. We believe in providing them with growth opportunities within their current career path and the chance to expand their horizons across the different realms of the organization.
We take care of the people who are taking care of our customers.
Happy employees = happy customers.
What We Value
At Catalyst, we believe in open communication. We encourage honesty and directness from both our employees and management alike, because that’s how you build trust. And that’s what our customers can expect from us as well.
There is no “passing the buck” at Catalyst. We are all responsible for our behaviors, actions, and decisions. That means doing what we say we’re going to do, and shouldering the results of those actions.
Place Customers at the Center
Our ethos at Catalyst is to make our customers’ lives better. It doesn’t matter what your job function is at Catalyst; everything you do impacts customers in some way. Always consider how your decisions will affect our customers before you take action.
Catalyst's people are its most valuable resource, which is why we value selflessness so highly. This includes recognizing that people have diverse backgrounds, views, and self-identities, and creating a safe space for them all to co-exist and succeed together.
Fun is not just a foosball table or Beer Fridays. Fun is a willingness to laugh at ourselves and our industry (have you seen our memes?). It’s acknowledging that everyone likes a good joke, whether that’s a customer or a fellow employee. It’s learning when to relax and when to be professional.
There is no place for ego in a customer-centric company. We encourage everyone to be proud of the work they do at Catalyst, but it's critical that ego never gets in the way of collaboration or team culture.
Why I love Catalyst
"At Catalyst, I am surrounded by amazing colleagues who are great at what they do. Even on the most challenging days, we are able to trust each other, get the job done, and still make time to crack a lot of jokes! Having this dynamic at work has consistently kept me motivated and excited to do my job!"
Manager, Customer Support Engineering
Investing in Our Employees
Generous equity, ensuring that everyone has a stake in our growth.
Unlimited PTO, so that you can rest and recharge.
Mental Health Days every month and Mental Health Weeks twice per year, which the entire company takes off.
Up to 100% paid medical, dental, and vision plans for you and your loved ones.
Comprehensive financial planning support.
Monthly wellness stipend, to ensure that you’re taking care of your physical and mental health.
Employer-sponsored 401(k), enabling you to prepare for retirement.
Monthly remote team-building events, including game nights, trivia, and cooking/mixology classes.
Generous parental leave for both primary and secondary caregivers.
Annual education stipend, to ensure that you’re continuously expanding your skill set.
How We Hire
With the caveat that the hiring process differs between roles, the hiring process tends to take a similar arc across all open positions (see directly below for details). Our process is thorough, as each hire is crucial and makes a tremendous impact on the Catalyst team!
- Initial phone screen with a member of the Recruitment team: focus areas here will be on what factors are important to you in your search, what your ideal opportunity looks like, how your prior experience aligns with the role for which you've applied, and on logistical alignment.
- Zoom conversation with the hiring manager (in the vast majority of cases, this person is your would-be direct boss): this conversation tends to be a hybrid of role-specific and technically-nuanced questions, as well as a behavioral component.
- Work product: We feel that it’s important to get a sense of how you’d perform within the role for which you’re interviewing, which we assess through this stage. The work product can take multiple forms, whether it be a live presentation or a live technical exercise.
- 1-2 onsites (all virtual, currently!), providing you the opportunity to meet with cross-functional stakeholders and gain a holistic view of what life at Catalyst will look like!
- 1:1 conversation with the department leader
Yes, absolutely! Applying for more than one role won't hurt your chances for any of the roles you've applied to. Our recruiting team will share your application with the hiring manager for each respective role, and that cohort will work together to determine which opportunity is most closely aligned with your experience.
The interview team has a "pre-brief" as soon as a role officially opens, to ensure that everyone who will be meeting with candidates has context for the role, how the hire will be working with each interviewer once they join, etc. We also have a debrief after each candidate's onsite, to ensure that employees not only submit written feedback but also have the chance to connect live. We ensure that written scorecards are submitted prior to that debrief, to mitigate the risk of an individual's evaluation being affected by others'. In terms of the scorecard itself, there are two components: one is standardized across all roles and departments (in terms of culture add, etc.), and the other is tailored based upon each interviewer's relation to the open role.
It depends on the role. Catalyst is a hybrid company with many team members operating remotely, however, some roles may require you to be located in a specific area. In these rare cases, it will be explicitly listed on the job listing. Our NYC headquarters is open and available for use, though even for NYC-based employees, it is entirely optional whether they work remotely or from the office.
Please let us know your pronouns as soon as you feel comfortable doing so, and we’ll make sure that the team is aware of them. You are encouraged to do this either as part of your initial application, or you receive a request to schedule an initial conversation -- whatever is the most comfortable for you.
Awards and Recognition
How Product and Customer Success Teams Build Stronger Roadmaps Together
Catalyst recognized by Built in NYC as a Best Place to Work, Best Small Place to Work, and Companies with Best Benefits & Perks!
LinkedIn Top Startups 2021: The 50 U.S. companies on the rise
10 NYC Companies Hiring Engineers Right Now
How to Scale Customer Success Without Losing the Human Touch
How These 8 NYC Tech Professionals Transitioned From Developer to Manager Roles
These NYC Companies Aren’t Sweating the ‘Great Resignation.’ Here’s How They Attract and Retain Top Talent
How 8 Recently Hired NYC Salespeople Landed Their Roles
It’s Never ‘Just’ a Kickoff Meeting: Starting Your Client Relationship Off on the Right Foot
Diversity, Inclusion & Belonging. At Catalyst, we strongly believe in aligning diverse perspectives under a unified mission. We know that people do their best work when they can show up as their whole selves, and we strive to create an environment that celebrates authenticity. We also acknowledge that we have room to grow here, and that it's an ongoing effort to create a team with diverse experiences, perspectives, and backgrounds - and we push ourselves to actively elevate those who might otherwise be underrepresented. Below are some of the ways in which we incorporate this stance into our hiring processes:
- Keeping hiring panels as diverse as possible
- Maintaining the same process for all candidates interviewing for a given role
- Banning the phrase "culture fit," and focusing instead on "culture add"