Catalyst is the only CS platform built for CS teams by CS leaders who know how you work. Every feature is designed to increase your efficiency, giving you back valuable time in your day.
Catalyst allows you to integrate your tools in minutes to deliver a clear, singular view of your customer data, and build real-time health profiles. This makes it quick and easy to stay on top of all your accounts, insights, and activities.
Uncover leading indicators of churn, upsell, and expansion opportunities through playbooks and triggers that drive action. Never let another opportunity slip through the cracks, get ahead of risks, and lead customers to their desired outcomes.
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced.
Keep tabs on everything happening within your customer base, drive account growth, and gain predictability and accuracy in your revenue forecasting, all with one easy, intuitive platform.
Efficiently parse your customer data to understand and identify the biggest product gaps. Partner with your CS team and Catalyst to track the right inputs and build the right views to answer your most pressing questions.
Increase efficiency by spending less time on platform maintenance and more time on proactive growth. With Catalyst, users can pull reports, customize dashboards, build playbooks, create templates, and perform other activities that typically require an administrator, saving countless hours every week.