Spring Health logoHeap logoFrame.io logoBraze LogoGremlin Logo

Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced.

Tyler Bubin
Customer Success @ Domino Data Lab

Catalyst’s Customer Success Platform

Full platform access included in all plans

360 views of customers

Catalyst integrates with your entire tech stack to provide a single pane of glass view of your customers.

Customer segmentation tools

No more organizing customer data in endless spreadsheets. We’ll consolidate your customer data and make it simple and easy to segment.

Health Scoring

Build health profiles that align to the customer journey from onboarding to renewal.

Customer lifecycle management

Easily track the customer journey and build customizable tasks per stage that match different customer segments.

Product usage

Catalyst enables CS teams to set up product usage metrics with minimal assistance from other orgs.

Reporting & analytics

Build reports quickly across different data sets such as upcoming renewals in Salesforce, # of email campaigns sent from Mixpanel, # of open tickets from Zendesk.

Workflow productivity

All of our workflow features strip out the tedious aspects of day-to-day customer management to enable strategic decision-making and action.

Security & compliance

We work continuously to ensure the protection of your privacy and data.

Email

Empower Customer Success teams to be more proactive and deliver consistent customer experiences at scale.

Get Our Newsletter

Join thousands of readers and subscribe to stay in the loop!