Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced.
Catalyst integrates with your entire tech stack to provide a single pane of glass view of your customers.
No more organizing customer data in endless spreadsheets. We’ll consolidate your customer data and make it simple and easy to segment.
Build health profiles that align to the customer journey from onboarding to renewal.
Easily track the customer journey and build customizable tasks per stage that match different customer segments.
Catalyst enables CS teams to set up product usage metrics with minimal assistance from other orgs.
Build reports quickly across different data sets such as upcoming renewals in Salesforce, # of email campaigns sent from Mixpanel, # of open tickets from Zendesk.
All of our workflow features strip out the tedious aspects of day-to-day customer management to enable strategic decision-making and action.
We work continuously to ensure the protection of your privacy and data.
Empower Customer Success teams to be more proactive and deliver consistent customer experiences at scale.
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