Catalyst was born out of frustration and necessity. Cofounders (and brothers) Edward & Kevin were working in Customer Success and were tired of sifting through meeting notes, juggling email campaigns, tracking down customer activity data, prioritizing customer needs, and navigating endless tabs and windows. After evaluating several tools on the market, they found them to be costly and difficult to use, with many requiring half a year or more for implementation.
Kevin & Edward recognized that this frustration went far beyond just the two of them, so they built a tool that would take the guesswork out of Customer Success management. The platform they created led them to success in their roles, and eventually evolved into Catalyst, which has grown to become the leading Customer Success platform on the market.