Catalyst’s customer health functionality gives you the ability to build custom, weighted health scores you can trust. It also shows you what the most important reason is for each customers’ score, so that you can quickly take action to increase it.
Take the right actions at the right time. Use Playbooks to automate alerts, assign tasks, and/or trigger emails at key moments, like when a customer hits an adoption milestone, when a healthy customer turns unhealthy, or when a renewal is coming up.
Having Catalyst as your one-stop shop eliminates the need to update multiple systems. This saves CSMs countless hours every week, and reduces the number of tools in your tech stack needed to accomplish your goals.
Increase Upsells & Expansions
Uncover opportunities to increase revenue, standardize CS best practices, and streamline collaboration. Request Catalyst CSM platform Demo.
Scale & Automate
Create standardized processes and workflows to scale while delivering an incredible customer experience. See Catalyst’s CSM tools in action.