This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements, and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.
Humans of SaaS in its first season was called NPS I Love You, which quickly became the largest and highest-rated Customer Success podcast in the industry.
Season 3 will be coming soon.
Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of writing emails, Rand’s experiences in the startup world, how to make sure you’re being fairly compensated, and much more.
Customer success has more demands on it than ever. Catalyst’s new Playbook Sequencing will help you scale efficiently, without sacrificing quality.
Customer success professionals talk a lot about being proactive. It’s something we know is critical for success—avoiding angry reach outs from customers, promoting early expansions or renewals, and building strong customer relationships. But what actually is proactive customer outreach? What does it look or feel like? How do you know if you’re doing it right?