The next SaaS revolution is Customer-Led Growth 

CLG is so impactful because it keeps the focus where it needs to be: customers! As they achieve success, they’ll renew, expand, become natural advocates and so much more. That plus bringing together CS and Sales lead to an outsized impact for organizations.

Dan Ennis

Scale Team Manager, Customer Success, Monday.com

Customer Success should lead the charge to optimize your revenue strategy. It not only grows revenue from existing customers, but also compounds year-over-year through customer lifetime value! At the same time, it drives down acquisition costs through advocacy and second-order revenue. It's a massive revenue engine that requires only one thing—a focus on achieving the customer's goals and maximizing ROI that unlocks unlimited revenue potential.

Rachel Provan

Founder & CEO, Provan Success, LLC.

CLG truly takes it from a simple “team” designation to a company-wide viewpoint. CSMs have always known growing recurring revenue is easier through customers than acquiring new customers, and it's time to bring the numbers along to sustain realistic growth rates. It's a way to help inward-focused organizations focus on their customers and use that knowledge to fuel the right marketing and sales levers, delivering wins across the board.

Peter Sterkenberg

Revenue Operations Manager, Pleo