Catalyst enables you to deliver the insights your team needs exactly when they need them so they can take effective action. For example, you can automate notifications to deliver key information and assign specific tasks as soon as a customer trends towards unhealthy.
Centralizing all of your customer data in Catalyst enables powerful reporting, efficient workflows, and automation capabilities that allow your team to work proactively. This helps to increase product usage, uncover expansion opportunities, build relationships with key points of contact, and ensure your team is always three steps ahead.
With Catalyst’s journey builder, tasks, and email automation capabilities, it’s extremely easy to build scalable, repeatable workflows across your Customer Success practice. These can be continually iterated upon and improved over time to drive ever increasing value.
Catalyst allows us to provide information on individual customers and each CSMs BoB that is both holistic and detailed where needed. In addition it enables our team to automate playbooks, and take notes/track tasks in a single platform, increasing visibility and collaboration throughout our organization.
Thanks to Catalyst’s powerful automations, integrations, and insights, you can spend less time on administrative work and spend more time taking strategic action. Catalyst enables your team to take the right actions at the right time.
Create standardized processes and workflows that allow you to scale while delivering an incredible customer experience.