Use Cases Overview

Increase Your Net Revenue Retention

With incredibly powerful tools, integrations, and workflows, Catalyst is the ultimate Customer Success platform for enabling your team to scale, get proactive, and increase NRR with precision.

Go from Reactive to Proactive

Thanks to Catalyst’s powerful automations, integrations, and insights, you can spend less time on administrative work and spend more time taking strategic action. Catalyst enables your team to take the right actions at the right time.

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Increase Upsells & Expansions

Uncover new opportunities to increase revenue, standardize best practices across your CS org, and streamline cross-functional collaboration.

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Scale & Automate

Create standardized processes and workflows that allow you to scale while delivering an incredible customer experience.

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Get Ahead of Risks

Catch potential churn risks as soon as possible, and know precisely what you need to do to get the customer healthy again and secure the renewal.

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Increase Retention

With its powerful workflows, automations, and insights, Catalyst helps your team reduce churn, increase upsells, and repeatably deliver an incredible customer experience.

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We use Catalyst across our CS Org with Onboarding, Customer Success and EaaS (Enablement as a Service), and have also integrated dashboards to enhance how we work cross-departmentally with Marketing, Product and others. Our leadership team also leverages the platform for insights into customer metrics and behaviors through a  customer focused lens that is accessible and digestible.

Hannah Brotherton

Customer Success Ops Manager, Spekit

Upsell and retain your customers with precision.

See Catalyst in action