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Applications open for the Catalyst Coaching Corner
If you’re a CS Leader or a CS Operator, apply to join this transformative program and get access to exclusive events, our CS Job board, and much more.
Learn More and Apply
Upsell and Retain
with Precision
Catalyst's Customer Success platform unifies your customer data and surfaces critical insights that enable your team to spend less time figuring out what to do, and more time doing it.
Trusted by leading technology companies
Fuel Your Growth With Catalyst
With seamless, enterprise-ready integrations, a real-time bi-directional Salesforce sync, and the highest adoption in the industry, Catalyst is the platform of choice for top CS teams to upsell and retain customers with precision.
Make Your Headcount Count
With Catalyst’s Journey Builder, you can easily define your customer experience, automate and scale it with playbooks, and use health scoring to validate effectiveness. This allows your team to spend less time managing spreadsheets and more time managing customers.
Actionable Data You Can Trust
Catalyst seamlessly integrates with your tech stack to deliver insights that drive the right actions at the right time. Get a unified view of all your data, with automated accuracy checks that ensure you can always trust your alerts, health scores, and insights.
A CS Platform for CS Teams, Made by CS Pros
Catalyst is built and led by people with Customer Success DNA, which is why it is the highest-rated and most-adopted CS platform in the industry. It is intuitive, customizable to fit the way you work, and you can tell it was made by people who have done your job before.
Less Admin, More Success
You need your team focused on customers, not admin work. That's why Catalyst was built to be incredibly intuitive; making it the easiest CS platform to implement, adopt, and scale.
Customer Success is a Company-Wide Mission
Catalyst brings Customer Success to the center of your company by unifying your customer data and surfacing actionable insights. This enables your team to move with precision, and make customer-centric decisions around retention, expansion, and more.
Customer Success
Get ahead of churn risks and easily identify expansion opportunities with automated workflows for low- and high-touch motions.
Operations
Increase efficiency by spending less time on platform maintenance. This will help you unlock more time to scale your organization’s operations.
Executives
Get a bird’s-eye view of your entire customer base, and deep dive easily into specific segments or customers that need your attention.
Product
Access the rich customer insights you need to take effective action and make data-driven decisions regarding new features, beta programs, and product roadmap development.
Sales
Get the customer stories, data, and insights you need to close more deals, streamline the Sales to CS handoff, and easily action upsell opportunities.
Here's What 10,000+ Catalyst Users Have to Say:
"Now, we’re able to objectively pinpoint every customer’s current stage"
Nick Hokanson
Manager, Customer Success, Zenput
"200% increase in upsell opportunities in just 3 months!"
Hunter Paul
Director of Customer Success, RippleMatch
"Catalyst gives me back time."
Jordan Lewis
Partner Development & Success Specialist, myBlueprint
"Catalyst is best-in-class."
Michelle Lamberta
Director of Customer Success, MaestroQA
"A customer focused lens that is accessible and digestible."
Hannah Brotherton
Customer Success Ops Manager, Spekit
"Helping to standardize our processes globally."
Bridget Barrot
VP of Customer Success, Chainalysis
"Seamless to build processes and dashboards"
Domenic Nucci
VP of Customer Success, MaestroQA
"Easy to configure and very intuitive."
Chaz Logue
Former Manager, Revenue Operations, Alyce
"A common language and platform to make sure we provide the best customer experience possible."
Andrew Purpura
Director of Customer Success, Frame.io
"Usability is spectacular, and the customization is very deep."
Glen Tampke
Sr. Director of Implementation, Spring Health
"I can very quickly get a clear picture of product usage data in the platform."
Leanna Castello
VP Customer Success, Density
"Gives valuable insight into the work our CSMs are doing with our customers."
Andres Morinigo
Director of Client Success, OpenAsset
“BEST Customer Success Platform”
Sy Pendergast
Director of Customer Success, Goldcast
"Critical for Customer Success Professionals!"
Matt Cavanaugh
Director of Customer Success, Kentik
"The design and UX are incredible"
Lane Hart
Director of Customer Success, Heap
“An incredible tool for CSMs and Success Leadership”
Scott Dzialo
VP Customer Success, Braze
"Now, we’re able to objectively pinpoint every customer’s current stage"
Nick Hokanson
Manager, Customer Success, Zenput
"200% increase in upsell opportunities in just 3 months!"
Hunter Paul
Director of Customer Success, RippleMatch
"Catalyst gives me back time."
Jordan Lewis
Partner Development & Success Specialist, myBlueprint
"Catalyst is best-in-class."
Michelle Lamberta
Director of Customer Success, MaestroQA
"A customer focused lens that is accessible and digestible."
Hannah Brotherton
Customer Success Ops Manager, Spekit
"Helping to standardize our processes globally."
Bridget Barrot
VP of Customer Success, Chainalysis
"Seamless to build processes and dashboards"
Domenic Nucci
VP of Customer Success, MaestroQA
"Easy to configure and very intuitive."
Chaz Logue
Former Manager, Revenue Operations, Alyce
"A common language and platform to make sure we provide the best customer experience possible."
Andrew Purpura
Director of Customer Success, Frame.io
"Usability is spectacular, and the customization is very deep."
Glen Tampke
Sr. Director of Implementation, Spring Health
"I can very quickly get a clear picture of product usage data in the platform."
Leanna Castello
VP Customer Success, Density
"Gives valuable insight into the work our CSMs are doing with our customers."
Andres Morinigo
Director of Client Success, OpenAsset
“BEST Customer Success Platform”
Sy Pendergast
Director of Customer Success, Goldcast
"Critical for Customer Success Professionals!"
Matt Cavanaugh
Director of Customer Success, Kentik
"The design and UX are incredible"
Lane Hart
Director of Customer Success, Heap
“An incredible tool for CSMs and Success Leadership”
Scott Dzialo
VP Customer Success, Braze
G2 Momentum Leader Winter 2023
G2 Leader Winter 2023
G2 High Performer Enterprise Winter 2023
G2 Most Implementable Winter 2023
G2 Best Usability Winter 2023
G2 Best Results Winter 2023
G2 Best Relationship Winter 2023
G2 Best Est. ROI Mid-Market Winter 2023
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G2 Best Relationship Fall 2022
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G2 High Performer Enterprise Fall 2022
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G2 Leader Fall 2022
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G2 Momentum Leader Fall 2022
G2 Best Relationship Summer 2022
G2 High Performer Enterprise Summer 2022
G2 Leader Summer 2022
G2 Leader Mid-Market Spring 2022
G2 Top 100 Fastest Growing Products 2022
G2 Momentum Leader Summer 2022
G2 Users Love Us Medal
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G2 Most Implementable Mid-Market
G2 Momentum Leader Winter 2023
G2 Leader Winter 2023
G2 High Performer Enterprise Winter 2023
G2 Most Implementable Winter 2023
G2 Best Usability Winter 2023
G2 Best Results Winter 2023
G2 Best Relationship Winter 2023
G2 Best Est. ROI Mid-Market Winter 2023
G2 Best Relationship Fall 2022
G2 High Performer Enterprise Fall 2022
G2 Leader Fall 2022
