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With seamless, enterprise-ready integrations, a real-time bi-directional Salesforce sync, and the highest adoption in the industry, Catalyst is the platform of choice for top CS teams to upsell and retain customers with precision.
With Catalyst’s Journey Builder, you can easily define your customer experience, automate and scale it with playbooks, and use health scoring to validate effectiveness. This allows your team to spend less time managing spreadsheets and more time managing customers.
Catalyst seamlessly integrates with your tech stack to deliver insights that drive the right actions at the right time. Get a unified view of all your data, with automated accuracy checks that ensure you can always trust your alerts, health scores, and insights.
Catalyst is built and led by people with Customer Success DNA, which is why it is the highest-rated and most-adopted CS platform in the industry. It is intuitive, customizable to fit the way you work, and you can tell it was made by people who have done your job before.
You need your team focused on customers, not admin work. That's why Catalyst was built to be incredibly intuitive; making it the easiest CS platform to implement, adopt, and scale.
Get ahead of churn risks and easily identify expansion opportunities with automated workflows for low- and high-touch motions.
Increase efficiency by spending less time on platform maintenance. This will help you unlock more time to scale your organization’s operations.
Get a bird’s-eye view of your entire customer base, and deep dive easily into specific segments or customers that need your attention.
Access the rich customer insights you need to take effective action and make data-driven decisions regarding new features, beta programs, and product roadmap development.
Get the customer stories, data, and insights you need to close more deals, streamline the Sales to CS handoff, and easily action upsell opportunities.
"Now, we’re able to objectively pinpoint every customer’s current stage"
"200% increase in upsell opportunities in just 3 months!"
"Catalyst gives me back time."
"Catalyst is best-in-class."
"A customer focused lens that is accessible and digestible."
"Helping to standardize our processes globally."
"Seamless to build processes and dashboards"
"Easy to configure and very intuitive."
"A common language and platform to make sure we provide the best customer experience possible."
"Usability is spectacular, and the customization is very deep."
"I can very quickly get a clear picture of product usage data in the platform."
"Gives valuable insight into the work our CSMs are doing with our customers."
“BEST Customer Success Platform”
"Critical for Customer Success Professionals!"
"The design and UX are incredible"
“An incredible tool for CSMs and Success Leadership”