An eBook by Catalyst

2022-2023 Customer Success Compensation Report

In our 2nd annual report, nearly 2,000 customer success professionals shared what they earn, their comp structure, and how their companies are preparing for the future. As you plan out next year—whatever might happen—make sure you’re backing up compensation decisions with data.

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Let’s give ‘em something to talk about. How about pay? 💸

Studies plainly show that compensation is not the only reason someone might choose to stay or leave a position, but it’s typically one of the most important factors. For leaders, compensation is a critical part of recruiting in all economic climates. As a result, it’s imperative to know that you’re paying fairly based on actual data rather than a hunch.

All this leads to an interesting question in customer success: what is the state of compensation as we round out 2022 and look ahead to 2023?

Download the report to get all the data on:

  • Pay levels for all seniorities in CS
  • Pay raises and job switching
  • The gender pay gap
  • How companies are planning for a possible recession

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