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An eBook by Catalyst

The Future of Customer Success

40+ Customer Success Leaders share their thoughts on the future of our industry.

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7 Chapters, 102 Pages
Meet the contributors

What you’ll learn about the #FutureOfCS

  • What CS leaders predict the future holds
  • Which metrics are most critical for board meetings now and moving forward
  • Strategies for moving CS to the center of your company
  • Strategic plays employed by leading organizations
  • How to think about and implement automation practices

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