September 27-28, 2022

Meet the Future of Customer Success

Reserve Your Spot

Community Partners

Customer Success will lead the way forward.

Learn How at ReUp 2022

ReUp is a global virtual experience by Catalyst for Customer Success leaders to explore the most pressing issues facing the Customer Success community through expert talks, panels, and fireside chats featuring some of the leading minds in our industry.

CS has a seat at the table.

Now it’s time to take the lead.

‍

New challenges CS leaders face:

New limits on headcount and budget
Pressure to increase net revenue retention
Siloed and inaccurate customer data
Limited CS operations resources
Lack of visibility into which strategies are working and which aren’t

2 Days. 25 Speakers. No Cost.

You’ll learn:

Leading strategies for CS in a down market
The biggest opportunities CS leaders have today
How top companies are scaling their CS teams globally
Proven strategies to increase net revenue retention
What Catalyst is building to power the future of Customer Success

3 Content Tracks:

Register today

Customer Success in a Down Market: How the CS function can thrive during times of economic uncertainty.

Data-Driven Customer Success: How leading CS teams are getting accurate data and translating that data into actions and results.

Customer Success Tech Innovation: How top CS organizations are leveraging technology to scale, drive results, and optimize their customer experience.

Register today

Featured Speakers

Jonathan Corbin

Global Vice President, Customer Success

Jonathan Corbin

Global Vice President, Customer Success

Edward Chiu

CEO & Co-founder

John Henwood

VP of Customer Success

Julie Flodr

Head of Customer Success

Michelle Wideman

CCO

Melissa Hatter

Enterprise Customer Success Lead

Adrian Barley

Operations Manager

Jose Escamilla

Director, Client Strategy Operations

Steve Noone O'Connor

VP of Customer Success

Ben Winn

Head of Brand & Community

Sydney Strader

VP Customer Success

Gemma Cipriani-Espineira

CCO

Jackie Vail

Post-Sales Operations Manager

Mike Sasaki

Vice President, Customer Success

Nikola Mijic

CEO & Cofounder

Diana De Jesus

Customer Success Leader

Ryan Schultz

VP of Customer Success

Waqas Hussain

Sr Manager, Strategic Customer Success

Valerie Papa

Director, Revenue Operations

Kevin Chiu

COO & Co-founder

Hollie Grantham

VP of Customer Success

Cassie Young

General Partner

Scott Dzialo

VP of Customer Success, Global Strategic Accounts

Courtney Nolan

Head of Account Management, Peloton Corporate Wellness

Paul Holder

Co-Founder and CEO

Ellie Wu

VP, Sales & CS Center of Excellence

Beth Greenberg

Sr. Manager, Enterprise Customer Success

Sierra Evans

Customer Success Operations Manager

Brendan Cahoon

VP Customer Success

Peter Sterkenburg

Revenue Operations Manager

Ejieme Eromosele

VP, Customer Success & Account Management

Tom Ronen

Head of Customer Success

Ella Dillon

Chief Customer Officer

Aaron Siegel

Senior Business Insights Analyst

John Gleeson

VP Customer Success

Daniel Silverstein

VP Customer Success

Dan Shamouilian

Senior Director, Customer Success

More speakers coming soon!

Agenda (in EST)

Tuesday September 27

10:00
AM

Summit Kickoff (Don't miss it!)

Edward Chiu, Cofounder & CEO @ Catalyst
Ben Winn, Head of Brand & Community @ Catalyst

10:20
AM

CS Leaders-Turned-VCs Discuss the Things Keeping CS Leaders Up At Night

Ellie Wu, VP, Sales & CS Center of Excellence @ Insight
Cassie Young, General Partner @ Primary

11:00
AM

5 BIG Mistakes People Make When Evaluating Software

Jose Escamilla, Director, Client Strategy Operations @ attentive

11:20
AM

From Inputs to Impact; A Voice-of-Customer Program That Actually Works

Steve Noone O'Connor, VP of Customer Success @ 1Password

11:40
AM

Doing More With Less In CS

Mike Sasaki, VP, Customer Success @ Mitek
Hollie Grantham, VP, Customer Success @ Teampay
Brendan Cahoon, VP, Customer Success @ Catchpoint
Diana De Jesus, Customer Success Leader @ Catalyst

12:15
‍PM

3 Pillars to Scale White-Glove Onboarding to Every Customer

Paul Holder, Cofounder & CEO @ OnRamp

12:45
PM

Driving Towards The Future of CS

Edward Chiu, Cofounder & CEO @ Catalyst
John Gleeson, VP, Customer Success @ Motive

1:15
‍PM

The CS vs. Product Blame Game

John Henwood, VP of Customer Success @ Productboard

1:45
‍PM

Masters of Product-led Growth at Scale

Waqas Hussain, Sr Manager, Strategic Customer Success @ Airtable Beth Greenberg, Sr. Manager, Enterprise Customer Success @ Pendo Melissa Hatter, Enterprise Customer Success Lead @ Stripe
Kevin Chiu, Cofounder & COO @ Catalyst

2:30
‍PM

In Sickness & In Health; How Data Improves Your Customer Relationships

Cipriani-Espineira, CCO @ Chilipiper
Aaron Siegel, Senior Business Insights Analyst @ Chilipiper

3:00
‍PM

The Great Revenue Debate: Sales vs CS Ownership

Kevin Chiu, Cofounder & COO @ Catalyst
Daniel Silverstein, VP, Customer Success @ Carta

Wednesday September 28

9:30
‍AM

Day 2 Kickoff

Ben Winn, Head of Brand & Community @ Catalyst

9:35
‍AM

Managing Through Rapid Change & Growth

Sydney Strader, VP Customer Success @ Catalyst
Julie Flodr, Head of Customer Success @ Canva

10:10
‍AM

The Evolution of Customer Success at Hubspot

Edward Chiu, Cofounder & CEO @ Catalyst
Jonathan Corbin,VP, Customer Success @ Hubspot

10:50
‍AM

What Your Customers Aren't Telling You...

Adrian Barley, Operations Manager @ Cognism

11:15
‍AM

Ops! I Did It Again

Jackie Vail, Post-Sales Operations Manager @ Floify
Peter Sterkenburg, Revenue Operations Manager @ Pleo.io
Valerie Papa, Director, Revenue Operations @ Andela
Kevin Chiu, Cofounder & COO @ Catalyst

12:00
‍PM

Using AI to Build a Next-Gen CS Team

Ella Dillon, CCO @ Conversica

1:15
‍PM

To Succeed, Your Team Needs to Come First

Ryan Schultz, VP, Customer Success @ Sigma Computing
Dan Shamouilian, Senior Director, Customer Success @ Talkdesk
Courtney Nolan, Head of Account Management, Peloton Corporate Wellness @ Peloton
Tom Ronen, Head of Customer Success @ monday.com

2:00
‍PM

Supporting the World's Biggest Brands at Scale

Kevin Chiu, Cofounder & COO @ Catalyst
Daniel Silverstein, VP, Customer Success @ Carta

2:20
‍PM

From Funnel to Flywheel: 5 CS Tactics Every SaaS Business Needs

Kevin Chiu, Cofounder & COO @ Catalyst
Daniel Silverstein, VP, Customer Success @ Carta

2:40
‍PM

Mastering the Sales <> CS Handoff

Kevin Chiu, Cofounder & COO @ Catalyst
Daniel Silverstein, VP, Customer Success @ Carta

3:00
‍PM

Catalyst: The Future of CS Technology

Edward Chiu, Cofounder & CEO @ Catalyst

2 Days. 25 Speakers. No Cost.

You’ll learn:

Leading strategies for CS in a down market
The biggest opportunities CS leaders have today
How top companies are scaling their CS teams globally
Proven strategies to increase net revenue retention
What Catalyst is building to power the future of Customer Success

Frequently Asked Questions

Register now

Register Now

Meet the Future of Customer Success

Sponsored by

Community Partners

Customer Success will lead the way forward.

CS has a seat at the table.

Now it’s time to take the lead.

New challenges CS leaders face:

2 Days. 25 Speakers. No Cost.

You’ll learn:

LEARN MORE

3 Content Tracks:

Featured Speakers

Customer Success will lead the way forward. Learn how at ReUp 2022.

Agenda (in EST)

Tuesday September 27

10:00AM

Summit Kickoff (Don't miss it!)

10:20AM

CS Leaders-Turned-VCs Discuss the Things Keeping CS Leaders Up At Night

11:00AM

5 BIG Mistakes People Make When Evaluating Software

11:20AM

From Inputs to Impact; A Voice-of-Customer Program That Actually Works

11:40AM

Doing More With Less In CS

12:15‍PM

3 Pillars to Scale White-Glove Onboarding to Every Customer

12:45PM

Driving Towards The Future of CS

1:15‍PM

The CS vs. Product Blame Game

1:45‍PM

Masters of Product-led Growth at Scale

2:30‍PM

In Sickness & In Health; How Data Improves Your Customer Relationships

3:00‍PM

The Great Revenue Debate: Sales vs CS Ownership

Wednesday September 28

9:30‍AM

Day 2 Kickoff

9:35‍AM

Managing Through Rapid Change & Growth

10:10‍AM

The Evolution of Customer Success at Hubspot

10:50‍AM

What Your Customers Aren't Telling You...

11:15‍AM

Ops! I Did It Again

12:00‍PM

Using AI to Build a Next-Gen CS Team

1:15‍PM

To Succeed, Your Team Needs to Come First

2:00‍PM

Supporting the World's Biggest Brands at Scale

2:20‍PM

From Funnel to Flywheel: 5 CS Tactics Every SaaS Business Needs

2:40‍PM

Mastering the Sales <> CS Handoff

3:00‍PM

Catalyst: The Future of CS Technology

2 Days. 25 Speakers. No Cost.

You’ll learn:

Frequently Asked Questions

Customer Success

Product

Executives

Operations

Sales

Scale & Automate

Increase Upsells & Expansions

Increase Retention

Go from Reactive to Proactive

Get Ahead of Risks

Edward Chiu

Catalyst

Why CS & Sales collaboration leads to more revenue

How Sales can leverage CS to speed up the sales cycle/increase close rates

Tactics you can implement and test out immediately with your CS/Sales teams

Generate more revenue through your customers.

10:00
AM

10:20
AM

11:00
AM

11:20
AM

11:40
AM

12:15
‍PM

12:45
PM

1:15
‍PM

1:45
‍PM

2:30
‍PM

3:00
‍PM

9:30
‍AM

9:35
‍AM

10:10
‍AM

10:50
‍AM

11:15
‍AM

12:00
‍PM

1:15
‍PM

2:00
‍PM

2:20
‍PM

2:40
‍PM

3:00
‍PM