An eBook by Catalyst

Sales Vs. CS: The Ultimate Showdown

Sales & CS might not be as combative as Godzilla & Kong are, but it's undeniable that there is tension between the two teams. We asked two hundred Sales and CS professionals to evaluate each others’ strengths, weaknesses, and areas of responsibility. Here’s what they had to say:

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Welcome to the showdown 👊

People like to joke that Customer Success and Sales are in conflict, but is there more to the joke? Are CS and Sales at each other’s throats? Or are they actually more like buddy cops?

We’re here to find out!

Who we polled: We worked with Pavilion to poll over two hundred Customer Success and Sales professionals from across multiple industries, ranging from front-line sales and Customer Success employees to upper management.

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