Patrick Icasas

We explain all the Customer Success Metrics and tell you how to identify the most valuable ones.

Salesforce and Customer Success Platforms don't have to be enemies.

The best guests and the best conversations for 2022!

We grew our CS team exponentially in less than a year, and so can you!

Customer churn rate is both deceptively simple and deceptively vital to your business.

There is a way to create a customer health score you can trust - and we can show you

A key indicator of company performance and growth potential. Learn everything there is to know about Net Revenue Retention.

Discover how CS Leaders can make a killer impression on the board of directors.

Enjoy accurate and timely analysis of your account's status with Catalyst's Weighted Health Scores.

Mentorship opportunities available in the Coaching Corner!

Jaw-dropping statistics on compensation in the Customer Success industry!

When renewal time rolls around, who should own the process - customer success or sales?

Which is more important for a CSM candidate to have? Customer Success skills or subject matter expertise?

Power up your business by centering on the customer.

Chaz Logue from Alyce describes their process for implementing Catalyst.

We've chosen 10 FANTASTIC Customer Success podcasts that you absolutely need to listen to!

A smooth transition between CSMs can mean the difference between a churned customer and a long partnership.

A smooth transition between CSMs can mean the difference between a churned customer and a long partnership.

Is your Ideal Customer Profile still accurate? Customer Success can help you find out.

Delaying your decision to get a new Customer Success Platform is costing you.

A good quarterly business review agenda mean the difference between a long relationship and a short one. Here’s what you

The only guide on QBRs you'll ever need to read.

QBR is a crucial part of any customer success program. Here's the only guide on QBRs you'll ever need to read.

Just because your Customer Success Platform is user-friendly doesn’t mean it’s customer-friendly.

Customer Success Platforms come in all shapes and sizes. How can you identify crucial features over bells and whistles?

Learn about data-driven CS and how you can apply it to your organization

Are churn risk signs hiding under your nose?

Bad-fit customers may be bad for business, but they're still customers. What's the best way to help them?

QBR Meetings don't have to be boring. Learn how to energize and inspire your audience.

Upsell. Upgrade. Expand.

Your customer may be out of reach, but you're not out of options.

Customer complaints are stressful, but you can handle them with grace and professionalism.

Are you really working in Customer Success?

This could be the beginning of a beautiful friendship.

Accelerate deals by getting CS and Sales to work closely together.

Don't burden your CSM with franken-tools and half-measures. Dedicated CSPs will get you the best results.

Catalyst helps CSMs make their work day more efficient. Find out how!

A strong customer relationship can survive fair weather or foul. Find out how.

Your customer wants something, but the product team isn't giving it to you. Find out why!

We list the best Customer Success podcasts available in 2021. Listen and learn!

We list the best Customer Success podcasts available in 2021. Listen and learn!

How to be a great CSM, including expectations and handling unfavorable situations. Read the 7 behaviors in your customer support approach.

Discover how to make human nature work for you courtesy of former FBI Special Agent Jack Schafer.