Ben Winn

You don't have to be a manager to get the Customer Success Platform you need.

A compilation of our favorite Customer Success resources—forums, Slack groups, meetups, blogs and more—from 2021.

NPS I Love you is now Humans of SaaS.

We've selected 5 more great future Customer Success Managers who are available to be hired today!

Ben Winn interviews Kalina Bryant about Black History Month, company culture, allyship, and resources she recommends.

Answers to the most common questions I hear from CS job-seekers

We've selected 5 great future Customer Success Managers who are available to be hired today!

An interview with Lauren Costella, VP Customer Success at Goodtime.io on managing your team's mental health

An interview with Nils Vinje, Founder & CEO of Glide Consulting and Author of 30 Day Leadership Playbook

It's important to slow down and reflect from time-to-time. This blog and the templates included will get you started!

A guide to what Customer Success leaders look for in those they mentor, and how to find a mentor.

With Emilia D’Anzica, Founder & CEO, GrowthMolecules

How the experts think about customer health scoring and monitoring in 2020, and actions you can take right now.

How great customer success teams think about proactive health scoring, customer segmentation models & the future of CS.

Our advice on how to make the most of coaching and mentorship opportunities

Learn about the dos and don'ts of networking remotely amid COVID-19 and how you can still build relationships from home.

Where is our industry going and what should CS leaders be doing today to prepare?