Diana De Jesus

Scaling white-glove onboarding is about identifying when to leverage technology versus keeping high-touch human service

Trust is the bedrock of all customer relationships. Here’s how to build it with data-driven content...

As leaders, you need your team to do the most possible. Here’s how to do that without burning them out

Make your churn post-mortems more impactful, less dramatic, and less time consuming. It's all possible, we promise

Find out how to take immediate and effective action when you detect an At-Risk Account

Without having any prior CS experience, I transitioned from a career in Customer Support to CS. Here's how I did it.