We'll make the connection, you make the impact.

The Coaching Corner is a bi-annual, 3-month program that pairs experienced post-sales leaders with operators for 1:1 mentorship. Matches are made based on factors like job function, experience, company size, mentorship goals, and more.

We started the Coaching Corner to help push the Customer Success industry forward through community and shared learnings. Since launch, we've created hundreds of mentorship pairings with professionals from companies big and small like Slack, LinkedIn, Braze, Unity, Attentive, and more. These connections have helped countless people grow in their careers through meaningful mentorship.

To keep the industry moving forward, we've opened up the Coaching Corner to all post-sales functions: Customer Success, Account Management, CS Ops, Renewals, Implementation, and Onboarding.

At Catalyst, we've always believed in putting your customers at the center of every decision. That means every team, not just CS, has to get involved. And this is our next step in doing that and pushing Customer-Led Growth forward.

Help us move the industry forward. Join the waitlist to be the first to know when applications open again.

How it works

Explore

Click on each coach to learn about them and what subjects they are interested in coaching players on.

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be Ready

We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

Customer success supporting customer success.
Explore the Catalyst Community
Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

Be in a post-sale role or want to transition into one. Functions include: Customer Success, Account Management, Renewals, CS Ops, Implementation, and Onboarding.

Have a minimum of 2 years of work experience

Must have experience managing a team of CS 3+ (past or current).

Please note:

You must apply to be considered for this program.

Space is limited so entry is not guaranteed.

Applicants do not need to be currently employed, and employment status will not affect admission.

Applicants do not need to have previous experience in a Customer Success role.

Attempts to sell product via coaching sessions are strictly prohibited.

Daniel Tuohy
Strategic Customer Success Manager
Productboard
Danielle Koestler
Senior Manager - Strategic Customer Success
Pearson
Daphne Robertson
VP, Customer Experience and Operations
#paid
Daphni Eissing
Head of Customer Success
Authomize
David Clark
Senior Director, Customer Success
Productboard
David Ellin
Chief Customer Officer
Centric Leadership Strategies
David Follert
Director, Customer Success
Synthesio (Ipsos)
David Gales
Senior Manager, Lifecycle Marketing
Oyster HR
David Goldsmith
Director, Enterprise Programs
ezCater
David Karp
VP, Customer Success
DISQO
David King
Manager - CS Renewals
Ex Zoom Video
David Mangham
Head of Global Customer Success
Tek Experts
Debra Richards
EVP Customer Success
Brightcove
Deirdre Stenson
Senior Director of Customer Success
Repsly
Delia Visan
Head of Customer Success
Bright Spaces
Deonne Decker
Sr Mgr. CS Data Operations
Typeform
Devon Lee
VP, Client Success
Mindful (a Medallia company)
Diana Vacca
Director of Customer Success
Unibuddy
Diane Johnson
Head of Renewals
Sendbird
Dillon Young
Senior Enterprise CSM
Maxwell Financial Labs
Donald "DJ" Johnson
Director of Customer Success
Schola (https://schools.schola.com)
Drew Robinson
Sr. Manager, Customer Success
RingCentral
Eddy Chen
Senior Director of Customer Success
CoderPad
Efren Gort
Director of CS
Spring Health
Elena Cocco
Manager, Customer Success
SafetyCulture
Eleonora Guagnino
Director Customer Experience - Hiring Success
Oyster
Elizabeth Sarlitto
Head of Customer Success
Hopin
Ellia Chon
Senior Director, Customer Experience Operations
Formstack
Elyssa Miller
Senior Manager, Digital Customer Success
Credly by Pearson
Emi Bici
Senior Customer Success Manager | Modern Applied Organisational Psychologist | ICF Creativity Coach | Coaching Supervisor | HR Consultant |
CoachHub
Emily Garza
Head of Customer Engagement
Unit21
Emma Lo
Founder
Flight Level 180
Emmanouil Mavrikos
VP OF CS
Foresight Works
Erica Akroyd
Sr. Manager, Scaled Customer Success
Pendo
Erica Favorito
VP Success & Support
Consultant
Erica Swint-Williams
Director of Client Strategy
Attentive
Erika Cowen
VP, Customer Success
F5
Erika Entz
Director Customer Success Operations
simPRO (recently departed)
Erin Rasmussen
Sr. Director Growth & Client Success
EAT Club
Evan Jerome Williams
CS Advisor
Growth Molecules
Fabien Ouaret
Senior Customer Success Lead
Oyster HR
Fran Stevenson
SVP - Global Customer Experience
GoodUnited
Francis Xavier Barciak
Customer Success Manager
Kahuna
Geoffrey Kent
Chief Customer Officer
Book4Time
George Hamm
Director Customer Success
DataBank
George Markos
Director of Customer Success
Fidelity Investments/Catchlight.ai
Gerard Recio
Director of Customer Success
GeoComply
Gershon Rossman
Director of Customer Success
Peerspot
Glen Tampke
Sr. Director Implementation
Spring Health
Greg Collins
Vice President, Commercial Enterprise
OnSolve
Greg Forshey
VP, Client Success
Avelead
Greg Watkins
Customer Success Team Lead
Tipalti
Gözde Görce
Senior Customer Success Manager
Lob.com
Hadas Birin
VP Customer Success
salto
Hannah Brotherton
Customer Success Operations Manager
Spekit
Hannah Hogan
Manager, Customer Success - Commercial
Pendo.io
Hanz Kurdi
Founder
HK Communications
Hayley-Chanel Johnson
Director of Customer Success
BrokerBay
Heather Spencer
Manager, Customer Onboarding
1Password
Heather Williams
Director, Customer Success
Sendoso
Hillary Curran
Senior Director of Customer Experience
Guru Technologies
Hina Siddiqui
Sr. Manager Customer Solutions
Amazon Web Services
Ian Russell
Manager, Strategic Customer Success
Loom (recently exited to pursue Advisory and Consulting work in CS)
Itamar Freiman
VP customer success
Userlane
Jack Marshall
VP of Customer Success
Bolster
Jackie Smith Norton
Head of Customer Success
Spekit
Jacob Schioldan
Senior Manager, Customer Success
Pleo
Jake Stetson
Director, Customer Success
Siteimprove
Jakub Wanat
Head of Customer Success
Growbots
James Quinlan
Customer Success Lead for EMEA
Hotjar
James Sloan
Senior Manager, CS Strategy & Operations
Aquant
James Williams
Senior Manager, Customer Success
Torch
Jared Center
Director, Customer Success
Snappy
Jared M Nelson
Director of Customer Success
Pluralsight
Jasmine Reynolds
Senior CSM
User Gems
Jason Brown
Global Head of Customer Success
Deel
Jason Noble
VP Global Customer Success
Vinli
Jason Szumanski
Senior Client Strategy Manager - Strategic Accounts
Attentive
Jay Mohammed
Director of Renewals
Fountain ATS
Jay Nathan
EVP/CCO
Higher Logic
Jeff Cann
VP Customer Success
Wrk
Jen Gussman
Senior Director, Customer Success
Planet
Jenna Drapkin
Vice President, Client Experience
Degreed
Jenni Conner
Director, Customer Success
UserTesting
Jennifer Mendoza
Director of Customer Success
OneCause
Jennifer Surovy
Sr. Manager, Customer Success
Eclypsium
Jennifer Wright
Director, client Experience
Orium
Jeremy Keith
Director, Customer Success
Ellucian
Jessi Dexheimer
Global Head, Customer Success + Services
Tubular Labs
Jessica Galenski
Director of Customer Success
WorkEQ
Jessica Palmer
Director, Customer Success Strategy and Operations
Independent consulting
Jessica Tyrrell
Global Vice President of Customer Success
Beamery
Jill Russack
Director Customer Success
PointClickCare Technologies
Joanel Bernardo
VP of CS, Experience, and Delivery
Sunstone Partners
John Brunkard
Senior Director, Head of Customer Success APJ
Sitecore
John Papale
Manager, CS
Zappi
John-Paul Scoville
VP Customer Success
Jolt Software
Jolyn Isabelo
Head of Onboarding & Scaled Success APAC
MongoDB
Jon Johnson
Principal Customer Success Manager
UserTesting
Jonatan Gottfried
VP Customer Success
Currently unemployed
client success platform
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