We'll make the connection, you make the impact.

The Coaching Corner is a bi-annual, 3-month program that pairs experienced CS leaders with CS operators for one-on-one mentorship. Matches are made based on factors like experience, company size, mentorship goals, and more.


We started the Coaching Corner to help push the Customer Success industry forward through community and shared learnings. Since launch, we've created hundreds of mentorship pairings with professionals from companies big and small like Slack, LinkedIn, Braze, Unity, Attentive, and more.

You must submit an application to be considered. Space is limited and you may not get connected with a coach.

How it works

Explore

Click on each coach to learn about them and what subjects they are interested in coaching players on.

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be Ready

We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.

Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

Customer success supporting customer success.
Explore the Catalyst Community

Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

  • Either be in Customer Success or looking to get into Customer Success
  • Have a minimum of 2 years of work experience

Please note:

  • You must apply to be considered for this program (and you must reapply each quarter).
  • Due to limited space, some applicants may not be connected with a coach. Applicants must reapply each quarter for consideration.
  • Applicants do not need to be currently employed, and employment status will not affect admission.
  • Applicants do not need to have previous experience in a Customer Success role.
  • Attempts to sell product via coaching sessions are strictly prohibited.
Jake Stetson
Associate Director, Customer Success
Olo
Jakub Wanat
Head of Customer Success
Growbots
Jared Center
Director, Customer Success
Snappy
Jason Pitzen
VP of Customer Success
Brinqa
Jeff Saunders
Senior Director Customer Success
Fiix Software (by Rockwell Automation)
Jeff Cann
VP Customer Success
Wrk
Jen Gussman
Senior Director, Customer Success
Planet
Jenna Drapkin
Sr Director, CX
Degreed
Jennifer Baca
Manager, Enterprise Customer Success
Zoom Video Communications
Jenni Conner
Director, Customer Success
UserTesting
Jennifer Mendoza
Director of Customer Success
OneCause
Jennifer Chiang
Head of Customer Success
Seso
Jennifer Wright
Director, Digital Programs
Myplanet
Jennifer Yorke
CCO
Ometria
Jeremy Keith
Director, Customer Success
Ellucian
Jessica Huddleston
Customer Success Leader
Previously at Catalyst :)
Jessica Palmer
Director, Customer Success Strategy and Operations
Liveperson
Jill Russack
Director Customer Success
PointClickCare Technologies
Jimmy Sloan
Senior Manager, CS Strategy & Operations
Aquant
Joanel Bernardo
VP of CS, Experience, and Delivery
Sunstone Partners
John Brunkard
Senior Director, Head of Customer Success APJ
Sitecore
John-Paul Scoville
VP Customer Success
Jolt Software
John Papale
Sr. Customer Success Manager, Team Lead
Zappi
Jon Johnson
Principal Customer Success Manager
UserTesting
Jolyn Isabelo
Manager, Customer Success APAC
Zendesk
Jonathan Urbanski
Enterprise Customer Success Manager
Coconut Software
Jonna Pedersen
Director, Customer Success
Igloo Software
Jordan Olivero
Executive Consultant, Customer Success
ESG Success
Jose Escamilla
Director, Client Strategy Operations
Attentive
Junan Pang
Head of Success - CMT
Slack
Josie Harvey
Head of Customer Success
FullStory
Justin P Voellmann
Director of Customer Success
Miva
Kailey Killoran
Senior Manager, Customer Success
Loopio
Karla Kannan
Senior Vice President Customer Success
BirchStreet Systems
Karen Buelterman
Manager, Global Customer Success
UserTesting
Kate Cato
Global VP, Customer Success
Kyriba
Katie LoPreto
Client Success Lead, US
Unmind
Keith Gruver
Head of Customer Success
Finmark
Katy Batley
VP of Customer Success
AppLearn
Kellie Lucas
Author, coach, consultant
The Customer Success Pioneer
Kelly Berg
VP, Customers
Ambition
Kelsey Happel
Head of Customer Success & Account Management
Ramp
Kevin McCahill
Director of Customer Success
Envase Technologies
Kelsey Peterson
VP, Customer Success
Crosschq
Krista Hoffman
VP, Global Customer Success
Chartbeat
Kristin Biddie
Director, Customer Success
Loopio
Kristin Reilly
Director, Client Education
Degreed
Ky Ismet
VP Customer Success
Ometria
Laura McLeod
Vice President Customer Success and Services
Security Compass
Leyla Bambury
Senior Manager, Customer Success
Hootsuite
Linsey Parker
Director, Customer Success & Renewals
Onna
Lisa Robinson
Head of Customer Success
Gusto
Logan Life
Director, Customer Success Management
Contrast Security
Lorenzo Serva
Manager of Customer Success
Dynatrace
Lorie Lagares
VP Customer Success
Nexthink
Lucas Swenson
Manager, Customer Success
Medallia
Madelyn DePrey
Senior Director of Customer Success
Aircall
Maranda Dziekonski
Chief Customer Officer
Swiftly
Mareike Turner
Head of Customer Experience, Dunning & Collection
Zalando
Marija Skobe-Pilley
Customer Success Leader, EMEA
ClickUp
Marie Lunney
Director of Digital Customer Success
Chili Piper
Marta Montero
Head of Customer Success, Americas
Gatekeeper HQ
Maskura Hilmi
Client Engagement Partner
Degreed
Mary Poppen
Chief Strategy & Customer Officer
involve.ai
Matthew Lugo
Manager, Customer Success
Kustomer at Meta
Matthew Sweeney
Director of Customer Success
Vercel
Megan Cooper
Senior Customer Success Manager
Drift
Melissa Wunderlich
Director of Customer Success
SalesIntel
Michael Polavieja
Chief Customer Officer
PerformLine
Michele Keiper
Head of Customer Success & Operations, XR
Autodesk
Michelle Bucek
Manager, Customer Success
Coconut Software
Michelle Hackett
Director of Customer Success
Smartsheet
Mihika Singh Verma
Director, Customer Success
Fivetran
Mike Egan
VP of Platform Delivery
BenchSci
Mike Lee
Head of Customer Success
PublicInput
Nancy Quick
Customer Success Exec and Professional Coach
Self employed
Monica Trivedi
Senior Director, Customer Success
Building Engines
Nick Hnatiw
Director, Customer Success
Vidyard
Nick Hokanson
Manager, Customer Success
Zenput
Nilesh Murthy
Senior Director, Onboarding and Sales Engineering
Trove
Patrick Lawer
VP, Customer Success and Operations
Kevala
Pedro de Lencastre
Customer Success Director
Onna
Pete Bahe
VP CX
Bombora
Pete Kerr
Enterprise Account Manager
Highspot
Peter Margulies
Sr. Manager Enterprise Customer Success
PagerDuty
Phil Kowalski
VP of Customer Experience
Biobot Analytics
Rachel Askin
Head of Customer Success
Cortex
Rachel Jennings-Keane
Senior Customer Success Manager
Alation
Rachel Keen
Sr. Director, Digital Services
Granicus
Ralphette English
Head of Customer Success
Deepgram
Ramya Ragavan
VP, Success
AnyRoad
Ramzy Alamudi
Enterprise Lead, Customer Success
Instructure
Rebecca Nerad
VP, Customer Success
e2open
Renee Murphy
Head of Operations
Talking Points
Rishabh Pandey
Director - Customer Success and Implementation
Lockstep
Rishi Bhagwandeen
Director, Customer Success Strategy & Operations
Dataminr
Rob Birring
Head of Customer Success
Seqera Labs
Rob Schmeltzer
VP, Customer Success
Reciprocity
Rochelle Shearlds
Senior Director, Customer Success
Medrio
Ron Kashani
Director of Customer Success
Dealhub

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