We’ll make the connection...

You make the impact

Customer Success professionals thrive on the success of others, which is why we built this program.

Our hope is that by elevating and nurturing those who are just starting to build their own CS careers, we can fuel the growth of the industry, build a culture of helping others without expectation, and support all of you in your efforts to create positive impacts in the world around you.

You must submit an application to be considered. Space is limited and you may not get connected with a coach.

How it works

Explore

Click on each coach to learn about them and what subjects they are interested in coaching players on.

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be ready

We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.

Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

Customer success supporting customer success.
Explore the Catalyst Community
Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

  • Either be in Customer Success or looking to get into Customer Success
  • Have a minimum of 2 years of work experience

Please note:

  • You must apply to be considered for this program (and you must reapply each quarter).
  • Due to limited space, some applicants may not be connected with a coach. Applicants must reapply each quarter for consideration.
  • Applicants do not need to be currently employed, and employment status will not affect admission.
  • Applicants do not need to have previous experience in a Customer Success role.
  • Attempts to sell product via coaching sessions are strictly prohibited.
Adam Houghton
VP, Customer Success
Klue
Adrian Gregory
Dir. of CS, EMEA
Amplitude
Alex Naumov
Director of Customer Success
Vidyard
Alexandra Kunzi
VP Customer Success
WorkTango
Alyce Thibodeaux
Director, Customer Success- Enterprise
Chorus.ai (a ZoomInfo Company)
Alyssa Edelman
Director of Customer Experience
Postscript
Amy Sakalian
Head of Customer Success
Backbone
Andrea Bumstead
Director of Customer Success, Regional Head
Procore
Andreas Knoefel
Chief Customer Officer
Eloquent Cloud
Angie Low
Director, Customer Success
Xello
Andrew Olsen
Head of Customer Success
Searchlight.ai
Ashley Monet Stamps-Lafont
Director, Customer Success
Unity Technologies
Ann Moenius
Director of Customer Success
Qualia
Bhumika Arora
VP of Customer Success
Readymode
Bridget Barrot
VP of Customer Success
Chainalysis
Celia Gouveia
VP Customer Success
Wisq
Chad Horenfeldt
Director of Customer Success
Kustomer
Corinne Goldberg
Customer Success Team Lead
Google
Conor Cox
Chief Revenue Officer
Proposify
Damini Myers
Sr Customer Success Manager Lead
involve.ai
Dan Ennis
Scale Team Manager, Customer Success
monday.com
Dan Vu
Director, Customer Success
Sumo Logic
David Ellin
Chief Customer Officer
Centric Leadership Strategies
Eddy Chen
Senior Director of Customer Success
CoderPad
Diana Blanco
EMEAI CSMs Manager
Agilent Technologies
Diana De Jesus
CSM Strategist
Catalyst
Elena Cocco
Manager, Customer Success
SafetyCulture
Eduardo Amorim
Head of CS
Sendcloud
Emily Campos
Director, Customer Success
PetDesk
Ejieme Eromosele
VP, Customer Success & Account Management
Quiq
Emily Garza
VP, Customer Success
Proton.ai
Erica Favorito
VP CS & Support
Privy
Erica Swint-Williams
Director, Client Strategy
Attentive
Erin Diner
Manager, Account Management
Fastly
Glen Tampke
Sr. Director of Implementation
Spring Health
Gloria Liou
Sr. Customer Success Manager
Catalyst
Gabriella Pirraglia
Sr. Director, Customer Success
Railz
Holly O'Brien
Manager - Customer Success & Support
First AML
Greg Collins
Vice President, Commercial Excellence
OnSolve
Hanz Kurdi
Head of CX
Recapped.io
Ilana Brown
VP Customer Success / Consultant
n/a
Jenna Drapkin
Senior Director, Client Experience
Degreed
Jenni Conner
Director, Customer Success
UserTesting
Jacqueline Murillo
Manager of CX
Womply
Joanel S Bernardo
Vp of Customer Success
Sunstone Partners
John Brunkard
Senior Director, Head of Customer Success - APAC & Japan
Sitecore
Jordan Cain
VP, CX
Adwerx
Jon William Johnson
Senior Customer Success Manager
PayPal
Justin Voellmann
Director of Customer Success
Miva, Inc.
Junan Pang
Head of Customer Success, Americas West
Slack
Kelly Berg
VP, Customer Success & Solutions
Ambition
Krista Hoffman
VP, Global Customer Success
Chartbeat
Kailey Killoran
Senior Manager, Customer Success
Loopio
Kristin Biddie
Director, Customer Success
Loopio
Leanne Pozzi
VP, Customer Experience
Forma
Lisa Robinson
Head of Customer Success
Gusto
Madhukar Puniani
Director of Customer Success
Checkr
Leyla Bambury
Sr Manager, Customer Success (Enterprise)
Hootsuite
Madelyn DePrey
Senior Director of Customer Success
Aircall
Manuel Harnisch
VP of Customer Success
People Data Labs
Marija Skobe-Pilley
Manager of Customer Success, EMEA
ClickUp
Maranda Dziekonski
Chief Customer Officer
Switfly
Mary Poppen
Chief Strategy & Customer Officer
involve.ai
Matthew Sweeney
Direct of Customer Success
Vercel
Michelle Bucek
Manager, Customer Success
Coconut Software
Michael D. Lee
Head of Customer Success
PublicInput
Michelle Hackett
Director of Group Customer Success
Smartsheet
Mike Egan
VP Customer Success & Integrations
BenchSci
Nick Chandra
Customer Success Leader, Strategic Industries North America
Slack
Mo McKibbin
Head of Support and Success
Moxion (Acquired by Autodesk)
Noela Botelho
Sr. Manager, Customer Success
BigID
Nir Kalish
Director of Customer Success
strongDM
Nisha Gutterman
Director of Customer Success
Leverage was my last employer
Pat Phelan
CCO
Go Cardless
Pej Azarm
Head of CS
Various Advisory Roles
Phil Weiss
VP, Customer Success
CipherHealth
Perry Monaco
Head of Customer Success - SMB and Scaled Success
Linkedin
Ralphette 'Ralphie' English
Head of Customer Success
Deepgram
Renee Murphy
VP Customer Success
Saltmine
Rob Birring
VP, Client Success
Sensibill
Rishabh Pandey
Director - Customer Success and Implementation
Lockstep
Rochelle Shearlds
Director, Global Customer Success
Medrio
Ronald Schnackenberg
Head of Customer Success
Query.AI
Ronald Hook
Customer Success Manager
Traction Guest
Sabina Pons
Principal Consultant
Growth Molecules
Sabrina A Ronningen
Head of Customer Success
Praxis Labs
Santosh Sahoo
Customer Success Leader - Retail and Consumer Goods
MuleSoft
Sarah Collins
Head of Customer Success
Fellow App
Sarah Bierenbaum
Customer Success Consultant, Principal
Nimble Penguin
Sarah Cunningham-Scharf
Head of Customer Success
Great Question
Shari Srebnick
Principal Analyst
Forrester
Shawn Lestage
Director of Customer Success
Dover
Sierra Holtzheuser
Director of Customer Success
myBlueprint
Shawn Riedel
Executive Customer Success Consultant
ESG - Customer Success as a Service
Steph Gerpe
Director, Customer Success
LinkedIn
Sydney Strader
VP CS
Catalyst
Star Hofer
VP Customer Success
Partnerstack
Valentine Ollawa
Managing Director of customer success and revenue
mobilize
Tom Kiriakou
Director, Customer Success
Achievers
Tia Wucher
Director of Customer Success & Support
Cypress.io

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