We’ll make the connection...

You make the impact

Customer Success professionals thrive on the success of others, which is why we built this program.

Our hope is that by elevating and nurturing those who are just starting to build their own CS careers, we can fuel the growth of the industry, build a culture of helping others without expectation, and support all of you in your efforts to create positive impacts in the world around you.

You must submit an application to be considered. Space is limited and you may not get connected with a coach.

How it works

Explore

Click on each coach to learn about them and their areas of interest. Make sure to note which ones would be the best fit for you!

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be ready

We’ll review your application - if you’re a good fit, we’ll connect you or add you to the waitlist.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month) and added to our private community.

Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.

** We will do our best to match you with your requested coach, but no match is guaranteed.

Customer success supporting customer success.
Explore the Catalyst Community
Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

  • Either be in Customer Success or looking to get into Customer Success
  • Have a minimum of 2 years of work experience

Please note:

  • You must apply to be considered for this program
  • Due to limited space, some applicants may not be connected with a coach
  • Applicants do not need to be currently employed
  • Applicants do not need to have previous experience in a Customer Success role
  • Attempts to sell product via coaching sessions are strictly prohibited
Scott Dzialo
Customer Success Director, Enterprise + Strategic Accounts
Braze
Emilia D'Anzica
Customer Success & Career Coach
Growth Molecules
Junan Pang
Senior Manager, Customer Success
Slack
Jay Nathan
Chief Customer Officer
Higher Logic
Jamie Wernet
Director, Customer Success
Greenhouse Software
Ed Oliver
VP Customer Success
Dataminr
Stephen Daniels
Director of Revenue Operations
Branch Metrics
Bridget Barrot
VP, CX & Sales
Clubhouse
Chad Horenfeldt
Director, Customer Success
Kustomer
Sydney Strader
Head of Customer Success
Catalyst
Kristi Faltorusso
VP Customer Success
Intellishift
Leyla Bambury
Manager, Customer Success
Hootsuite
Conor Cox
Chief Customer Officer
Proposify
Maranda Dziekonski
VP of CS & People
Swiftly
Jeff Breunsbach
Director of Customer Experience
Higher Logic
Irit Eizips
Chief Customer Officer and CEO
CSM Practice
Heather Thompson
Manager Customer Success EMEA
Hubspot
Sabina Pons
VP of Customer Success, Support & Community
Mavenlink
James Scott
VP Customer Success
Shootproof
Devon Lee
Sr. Manager, Client Success
Built Technologies
Andrew Marks
President & COO
SuccessHACKER
Davita Strong
Customer Success Operations Manager
Branch Metrics
Ben Grant
VP Customer Success
Amperity
Steve Hopkins
Vice President, Customer Success
(Prev.) Culture Amp
Ann Moenius
Senior Manager, Customer Success
Qualia
Shari Srebnick
Head of Customer Success - US
Searchmetrics
Adam Houghton
VP Customer Success
Klue
Jeffrey Rosello
Vice President, Customer Success
Brandwatch
Mary Poppen
Chief Customer Officer
Glint at LinkedIn
Sean MacPherson
Head of Customer Success
Alyce
Ed Valente
Head of CS, Sales Solutions, Toronto
Linkedin
John Henwood
Sr. Director Customer Success
productboard
Nilesh Murthy
Customer Success Director
Trove
Elisha Carsrud
Consultant
Self
Jeffrey Nadeau
VP Customer Success
Wibbitz
Marshal Peacock
Head of Customer Success
Gravity Sketch
Alex Farmer
VP Customer Success
Cognite
Hallie Pond
Sr. Manager Customer Success
NexHealth
Jennifer Kirkland
Director of Customer Success Operations
Higher Logic
Greg Collins
VP & GM
OnSolve
Emily Garza
Director, Account Management
Fastly
Sara Bochino
Sr Director, Global Customer Success
Integrate
Camilla Calhoun
Manager, Strategic Customer Success
InVision
Star Hofer
VP Customer Success
Partnerstack
Waqas Hussain
Manager- Strategic Customer Success Team
InVision
Nimesh Mathur
Head of Customer Success - India, SEA, & ANZ
Branch Metrics
Sara Masson
Director Customer Success
Loopio
Ben Rosenberg
VP of Sender Experience
Sendoso
Sarah Facini
VP Merchant Experience
Smile.io
Leona Leong
Director of Customer Success
Coconut Software
Mike Egan
VP Customer Success and Integrations
BenchSci
Zach Anderson
SVP Customer Success
productboard
Sarah Bierenbaum
Customer Success Executive & Consultant
Sarah B Consulting
Julia Shepherd
Manager, Customer Success
Hootsuite
Brian Hartley
Senior Director, Customer Success
RFP360
Marc Coderre
Manager, Customer Accounts
Trulioo
Charles Bedard-Porter
Manager, Professional Services
Hootsuite
Gillian Ahouanvoheke
VP Customer Success
Reputation.com
Shilpa Mandhan
Head of Customer Experience
Integrate.ai
Kristina Valkanoff
VP Customer Success
Brandcast
Mike Hernandez
Director of Customer Success & Support
Nearpod
Tom Kirakou
Director, Customer Success
Achievers
Elizabeth Osso
Founder and Lead Consultant
Evenstar Consulting LLC
David Follert
Director, Customer Success
Tealbook
Greg Butler
Manager, Customer Success
Linkedin
Layla Selick
Sr. Manager, Customer Success
Productboard
Kate Persons
Director of Sales Enablement
Finalsite
Mike Sasaki
Head of Global Customer Success and Support
Mitek
David Ellin
Chief Customer Officer
Centric Leadership Strategies
Chris Penney
Director Customer Success
TecSys
Sam McGregor
Founder & CEO
CX By Design

This career opportunity is yours to seize.

After we review your application, you will be informed if you have been approved for the program, at which point you’ll be added to the waiting list or introduced to a coach directly. Space is limited!

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