Catalyst's Coaching Corner. Elevate your CS career here.

I have 15+ years of leadership roles across customer success, sales and operational roles in early stage to late stage SaaS companies. Focused on building and scaling teams to drive adoption, retention, and expansion to help maximize business value for customers and business stakeholders. Customer and people-first leader, anchored in the belief that through the power of positive intent and a growth mindset that anything is possible.

Coaching is something that I'm always looking to improve. I feel like I'm a great coach for the people on our team, and build strong connections with individuals to help them grow. I want to do that more for people outside of my immediate network. I have a less traditional career background, have been exposed to different culture/places to live, and I think it relates well to how I show up as a coach.

I have only ever worked in tech, did roles in sales, account management and success. Success really stuck with me since I love to help people, customers and to solve problems. Dad to 3 growing boys, huge sports nut and closet video gamer.

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I've led teams across many disciplines within CX -- from Success to Onboarding to Support. I've coached and mentored dozens of employees in all stages of development and am confident I can meaningfully contribute to this program.

I am passionate about mentoring my team, providing constructive feedback, being curious, having a growth mindset where we're always learning and improving what we do. Working at a startup, priorities are always changing, so you need to be agile and have an open mind, believe in your team, and simplify what you're doing to focus and execute.

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A lifetime of coaching in my career. Starting from the time I was a recruiter and offering interview and resume coaching sessions at the local community colleges to help prepare the students for the roles they were applying for. Through today where I work with and support multiple people that have recently entered or attempting to enter the world of CS.

Customer Success is gaining momentum as a business framework as well as a siloed department, and we are just beginning to scratch the surface of what it truly means to be a Customer Success Practitioner.

I have 10+ years experience leading sales, account management and CS teams at high-growth startups. Most recently, I've built out the CSM and onboarding function at Qualia. Looking forward to connected with other CS leaders and expanding our network!

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I've spent the last 15+ years in client facing roles in Sales, Account Management and Customer Success. I have a passion for building, scaling and mentoring teams at growing startups. I also have 3 small children and believe that life is all about balance!

I'm passionate about building customer success teams from scratch, creating customer journeys, and process. I have built CS teams throughout the US, EMEA, and APAC and am currently in a CS Ops role specializing in creating scaled programs and automation.

I am a customer success executive with 15+ years of experience building and developing high-performing teams.

I'm a Team Lead at Google managing a team of 6 direct reports. I love coaching and mentoring others and would like to give back now that I have been a mentee through this program and have 2 great coaches.

I've been leading and building customer success teams for the past 8 years in Halifax, Nova Scotia with companies ranging from pre-seed to Series A. My focus has been on SaaS businesses, selling into the mid-market. I'm currently Chief Customer Officer at Proposify, leading our support, customer success, and professional services teams, supporting 10,000 customers around the world.

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I have been in Customer Success for 7 years, and account management for an additional 4. I have extensive experience doing non-positional leadership as well as formal leadership coaching with a passion to see others succeed. I truly believe in "leveling up" the entire community wherever possible.

I started my journey in CS about 11 years ago. Being one of the first in the org and we went through many trials and tribulations but learning the role and industry was of extreme interest to me. I enjoy working with customers and practitioners of this growing role and community to continue learning and teaching from my own experiences.

My entire career has been devoted to delivering excellence for customers whether in leadership roles in Sales, Operations, or Customer Success. I've been successful in taking a start-up company public and have led teams in multi-billion dollar companies. I'm passionate about customers and developing the people around me.

I'm passionate about customer success and enjoy sharing my knowledge and helping others develop (hopefully) a similar passion!

I'm really passionate about technology and customer success, I want to see more knowledge about our discipline and great talent across regions. As a People manager working in an industry that is not SaaS native I've had to go through re-educating management, individual contributors, and even myself now with more potential to expand businesses into XaaS, facing challenges for educating non digital native Marketing teams and managing teams with no CS backgrounds. I have Sales and Customer Success Experience and have faced the journey as an individual contributor and manager for years, from companies as Airbnb (one of the first worldwide employees) to Agilent (an HP spinoff with 16k+ employees). Lastly I'm always educating myself, I like to participate in CS roundtables, I have a European experience background which can be helpful for catalyst for diversity of region, and I've also offered consultancy services which has made me improve communication skills and presentations about strategy alignment, leadership, customer success, customer nurturing and expansion.

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Having gone from CSM to Senior to Manager in about 2 years, I can share direct learnings, but I can also leverage all the experience coming from various Networks I partner with, such as the CSN ( I host CS cafes in Manchester) and the Women in Customer Success Network, where I'm part of the Leadership team.

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One of my areas of interest is helping CSM's sharpen their skills and develop professionally. I have also helped salespeople and support reps transition into CS, as well as prepare CSM's for management or team lead roles. I'd love to help someone "up" their CS game and take their career to the next level!

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With extensive experience in direct sales and sales enablement, I bring a holistic view of the customer journey to Customer Success. I have built and reshaped multiple functions, allowing me to offer insightful advice on creating and operating in customer-facing organizations.

I've built and scaled a Success org of 25+ folks across 3 different teams from the ground up. Coaching is my favorite part of my job--I've coached ICs to become managers, and managers to become directors.

I would make a fantastic coach as I have been in leadership for over 10 years. I have had the pleasure of coaching and mentoring both small and large teams and I believe that my mission is to help others see their potential and be the best versions of themselves everyday. In addition, I have worked in the CS field as a leader and while this job can be tough, it can also be very rewarding if individuals feel supported, confident, and well equipped with the all the tools/strategies to drive their customer's desired outcomes.

I would love to share the experience I've had and the coaching I've received from mentors myself with a mentee looking for advice and guidance.

I've lead teams for over 10 years and love teaching. I'm confident in giving direct feedback and helping others develop key skills to further their professional careers.

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I've been managing CSMs for almost 5 years now and I know that I coach them to be data driven and empathetic all at the same time. Our relationships with customers can feel complex but at the end of the day it's about listening and providing them with the right insights at the right time. I would love to work with anyone who wants to grow not only as a CSM but as a person overall.

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I'm motivated by the opportunity to help others. One learns by doing, and helping others is a great way to do something. Passions = Customer Experience, Leadership Development and Company CultureTalents = Strategy, Problem Decomposition and Team DevelopmentExperience = Sales, Success, Implementation, Support and Operations in SaaS & Technology.

An extreme love for helping others and getting them to realize their best selves in whatever their passion may be. As a CX leader my passion for engaging and nurturing customers is second to none. As a coach for over 10 years, it is just part of my DNA to find the deepest connections and collaborations on a human level that can be everlasting.

I've been building and scaling CS teams over the last 8 years, have hired 75+ people, and love helping people!

I help to bring the best out in my team and uplevel their skills. I can listen to a challenge or opportunity and see beyond the story to help my Directors realize the answers themselves. I'd love any and all opportunities to continue practicing this!

My #1 Strengthsfinder strength is individualization - nothing excites me more than getting to know people as individuals, understanding where they want to go and why, and helping them get there. I bring a unique perspective to the table in that I’ve had a non-linear career path and also took a year off to teach English in Madrid, Spain before diving into the world of B2B SaaS Customer Success.I’ve been lucky enough to have incredible coaches throughout my life - both on the soccer field and in the workplace - and I’d truly love the opportunity to contribute to the CS community as a coach.

I love to help people find the enter skill and will to be their best person. Working with people with different skillsets and personalities is one of my most favorite things to do.

I am passionate about the growth of those around me. I see this role as an opportunity to give back to the CS community and to provide knowledge to those who are thirsty for growth. I have several years of experience leading CS organizations, especially starting them from ground zero. I have experience with both SaaS and service based companies and can provide a unique perspective for either type of business type. I also enjoy sharing experiences that span outside of our professional lives to help people create a life filled with balance.

I love to mentor and coach. I enjoy helping people and helping them on their career journey. I have lots to share.

I'm deeply energized by challenging myself and others to see things differently, try things we haven't, and break things once in a while :) I've been lucky enough to have incredible mentors and am passionate about continuing to build leaders in the CX space. My career has been built on taking fledgling teams and scaling them into empowered, productive, and fun groups by relentlessly focusing on the individual.

My professional experience, my passion for teaching others, and my love for helping people get into and succeed in this industry. I would love to continue to build my experience to help me grow in my experience AND partner with others to help them grow in theirs.

I've worked with all customer segments (ENT, MM, SMB), within various growth stage (High growth public company, startup, 20+ year old companies) including in a cutting edge CS org at Hubspot. I worked very hard to break into CS and I want to give back in that way. I'm now the Director of Customer Success building out a team responsible for ops, relationship management and renewals. I'd like a formal program where I can give back, share knowledge, be inspired and learn from others. There's a lot to be gained from a mentor/mentee relationship. I was recently a player within the coaching corner and loved my experience. With my passion for coaching I'm confident I'm in a position to give this program 110%.

Over the course of my career, I've had the opportunity to work with some amazing clients (from startups to Fortune 100 organizations) and even more amazing colleagues. In 2018, I was honored to be selected as a Top 100 Customer Success Strategist by Mindtouch. I'm currently at Slack helping the world's largest organizations make their employees' working lives simpler, more pleasant, and more productive. I also lead the San Francisco Customer Success meetup with over 4,200 members!

I'm really passionate about CS and the career development of young professionals. I've had opportunities to mentor outside of my company before, but not since moving to the remote world. I'd love to get back into that, especially as our industry and roles continue to boom!

I'm currently the VP of Global Customer Success at Chartbeat (an analytics start-up for publishers based in Manhattan), and I've worked in Customer Success for the past 10+ years

I began my career in Business Development, and progressed into various Sales an Account Management roles before moving into CS. My sales experience has brought a unique lens to my CS leadership, and I love sharing this journey with others looking to explore CS. As a manager, supporting the growth and development of my team members is my favourite part of my job, and I would love to extend that beyond my current team! This may be a double submission as I believe my colleague Kristin (current Catalyst coach) submitted a nomination on my behalf previously.

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Part of what I love most about my job is being a mentor. I have a passion for learning & development and would love to be part of someone's growth outside of my own organization. I started as an individual CSM, saw extreme high-growth and successful scaling at Culture Amp and am now in a leadership position. I feel my experience is well rounded and can be relatable to many!

I've been leading Customer Success at Gusto for the past 2+ years. We're focused on something unique - building out CS for small and medium size businesses. The team is focused on understanding moments that matter during the customer lifecycle, and reaching out proactively to drive adoption, retention and referral. We've grown the team from 1 person to a ~30 person and growing organization. And so far, it's working. We have lifted NRR 20+pts, reduced churn, and driven incremental revenue. The team pays for itself 2-4x fold each month. Our CS team has a culture of experimentation, we're data-backed (w/ home-grown customer health scores), and we work cross-functionally to drive results. We've gotten stuff right - and we've definitely gotten stuff wrong along the way. As a coach, I'd be happy to share what we've done and what we've learned as we started and then scaled the team.

I have a lot of years of real-world hands-on experience with a variety of accounts. As a leader, I share my knowledge broadly with my team and believe in a servant leader mentality.

I am a retired tennis player, forever Nittany Lion living on the west coast, aka best coast. I am customer obsessed, really love working in SaaS, and loving my new role - a Mother!

I am passionate about all things customer success and professional development. Having had great mentors throughout my career, I am very interested in giving back to rising talent. My experience as a people manager and CS leader has honed my mentorship skills into an effective personalized approach. Additionally, I love learning from emerging customer success professionals and gaining fresh perspectives myself. It would be an honor to share my experience in both early stage and later stage startups to help position successful career trajectories for others!

I enjoy helping people get the most out of their job experience.

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I'm an early CS Professional who is very passionate about helping and adding to the community. I've built and scaled multiple teams (Customer-facing and Operations) at various startups.

Mom, wife and customer-obsessed executive who enjoys innovating the customer experience, mentoring customer leaders and disrupting the status quo.

I've been part of some of the fastest SaaS growth ever, 0-10 CSMs in a year, would love to share the experience and the part Catalyst played in that.

I have mentored and grown many CS professionals over my career, and I am excited to continue to do that with Catalyst

I have experience building high performing teams across various CS functions (high touch, transactional, scale) and at various company sizes (<10M ARR --> 350+M ARR). I currently manage managers and coach CSMs at my company on how to grow in role, within the organization and across our company. I'd love to pay this forward across the broader CS community to provide coaching to an aspiring CS leader or IC who is outside of my organization. Additionally, I consider myself to be an advocate for the quiet people in the room. I have a specific knack for helping quiet people build confidence to speak up, navigate situations to lead without authority and begin to self advocate.

I am passionate about Customer Success and Customer Experience, and I love developing the next generation of leaders in this space. I have been building customer-facing teams for many years, and have diversified and progressive experience across multiple industry verticals including: Healthcare – Clinical (Healthcare systems and Integration). Healthcare – Pre-clinical (Pharmaceuticals), Finance, Information Security and Compliance, Sports League – Team - Tournament Management.

Passion for coaching; 11 years of Customer Success leadership at Slack, Oracle and Salesforce; 13 years in Consulting and Industry

As a "head of" I am coaching all day every day :) Additionally, I get a lot of joy on sharing my battle-tested knowledge on customer experience, customer and revenue operations, and customer success. I've also been on many sides of the GTM team - support, success, sales, and marketing, have both high touch enterprise experience (Moxion) and product-lead growth experience (Help Scout) so I bring a multitude of perspectives.

I've been in Customer Success for a few years now and am very passionate about it and would love to mentor others in this profession. I have also held other leadership roles prior to this.

I have 15+ years of building customer-facing departments and teams, and I love coaching and mentoring others. I think those coaching others contribute to the community, but as a coacher, you see new problems and new challenges and get insights and solutions to your own challenges as well.

My superpower has always been connecting people - whether that be to other people, to communities, to opportunities and ultimately their goals. As a former recruiter and career development professional, my foundational training as a coach has always helped me in managing others. Additionally, as someone who has worked remotely for over 6 years I have always been at the forefront of the future of work, allowing me to be a resource for others.On a personal note, I have always been a go-to person for my friends and connections to share challenges, a shoulder to cry on or problem solve career related issues. My passion is helping others to achieve their goals and I'd love the opportunity to do so in the Customer Success community.

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One of the most challenging and rewarding part of my work over the last decade has been hiring, mentoring and supporting CSMs. Looking beyond metrics and the daily mechanics, the CSM function continues to evolve and has to many variations depending on segment, industry, or G2M strategy. This means the role of the leader is critically important in creating the strategy and driving the execution for a successful teams. The end result is successful and happy CSMs which produce successful customers and a healthy NRR.

It's my favorite part of my current job! Also, I have a unique ability to connect with people and use questions to undercover deep truths.

I love to build things. Customer success, talent acquisition and social media are passions of mine and have been part of my day-to-day routine for years. I have experience with change management, project management, recruitment, facilitation, education and training. I do everything with a sense of humour and humility and a glam rock soundtrack on in the background.

Mentoring CS professionals has been an amazing experience for me. It has allowed me to take all of the great ideas and content that lives in my head and apply them to specific scenarios that my mentees are working through. For 2022, I challenged myself to offer myself as a mentor/coach for those who are new to Customer Success. Interestingly, I've found myself mentoring several black women and women of color. I think it is important for CS professionals to see that there is diversity in our space and that there are many leaders of color that are ready to help them in their journey.

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Passionate about people development and deep experience in the CS space. Allocate time to coaching both inside and outside my organization and would love to extend this further.

I have been practicing Customer Success for the last few years and have been in a customer facing role for more than 8 years of my career. Enhancing experience using unique ways, solving critical problems using technologies, and helping the community grow is what I have been practicing and would love to share the learnings with the others to fasttrack the growth of the individual and the community.

I have over 20 years of leadership experience and my entire career is rooted in post sales customer engagement. I love helping folks who demonstrate a drive to succeed no matter the industry and have served as a formal mentor for about 10 years. This CS space can be difficult to navigate so I'm excited to get a chance to be a part of someone's journey.

I have a passion for helping spark other's success. Whether it is my company, direct report or mentee, I love to help others accomplish their goals (customers too ;))

I’m a teacher at heart (my original dream was to be a college professor). I’ve mentored my entire CSM team into the roles they’re in now & love every second of it. I love the idea of expanding beyond internal stakeholders as well.

I have over 20 years of customer experience (CX). I'm passionate about leadership and believe that CX starts with the inside out: build up your internal team to build out client connections. Outside of the office, I can be found practicing Taekwondo and spending time with my husband and two young children.

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I love growing people and I always thought I would become a teacher. After graduating University, my first job was in tech, I loved it, and I realized I could do both. I'm a natural teacher who can teach anything after doing it once, and I've gravitated towards tech teaching/leadership roles. I'd love to help others who are just starting out, or who don't have a mentor. It's made a big difference for me, and I'd love to share what I've learned!

My favorite part of my week lately has been the calls I've scheduled with early career and up-and-coming CS folks. I bring extensive experience in CS, both "on the ground" and in leadership, as well as a unique perspective from my years in theater as a professional stage manager.

I've been in a CS leadership role now for a couple years, and have had the pleasure of managing and developing both junior and senior CSMs. I want to help folks who have recently entered the LoB (or who'd like to make a transition to CS) be successful, grow their skills, and become confident CS leaders in the future.

I'm a Customer Success leader passionate about educating and empowering people, doing my best to lead with vulnerability, empathy, and kindness. Living life with a healthy sense of wonder, curiosity, optimism, & wanderlust all made better with a good, spicy margarita. Honorable mention to my beloved (but stress inducing) NY Rangers and NY Mets.

I spent the last decade working at a national law firm, building a higher education student recruitment company (exited in 2016), and scaling venture-backed startups - leading customer success, international expansion, account management, and operations. At Riipen (Edtech, SaaS Marketplace), I led customer success, operations and global expansion as we grew from 25 to 140 employees and grew revenue from $600k to $12.5M. At PartnerStack (B2B, SaaS Marketplace), I joined the Customer Success and Senior Leadership Teams to establish the Account Management function and help mature the expansion go-to-market, helping deliver 350% of our annual expansion target in 2021.

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Having already mentored several new CSM Leaders and CSMs, I enjoy sharing my experience and helping CS professionals think about different ways to approach strategy, problem solving, and difficult conversations. The CS community is full of descriptors, we need more prescriptors.

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I'm incredibly passionate about delivering memorable experiences, and I thrive on challenges, learnings and growth. I was previously VP Customer Success at Invision, and am now excited to be building the future of CS at Catalyst.

I'm a passionate runner and CS Leader who loves to build and coach high-performance teams. Lucky to have created two teams from scratch and working on my third. Love solving problems that others feel is hard or difficult. Math is sexy!

Over the past 7+ years, I have coached CSMs to be more effective and strategic in their approach to driving results for their clients, while achieving outstanding revenue results. I draw on my approach from my experiences as a management consultant and from sports coaching.

I am a Customer Success leader with 15 years of experience working with a wide range of multi-national SaaS B2B organizations to align, build, and scale CS teams and their respective organizations.

I have seen, built and created outstanding CS teams and have worn the boots on the ground working with customers. I am currently mentoring many in CS and helping other get into CS and the tech industry.