We’ll make the connection...

You make the impact

Customer Success professionals thrive on the success of others, which is why we built this program.

Our hope is that by elevating and nurturing those who are just starting to build their own CS careers, we can fuel the growth of the industry, build a culture of helping others without expectation, and support all of you in your efforts to create positive impacts in the world around you.

You must submit an application to be considered. Space is limited and you may not get connected with a coach.

How it works

Explore

Click on each coach to learn about them and what subjects they are interested in coaching players on.

Apply

Let us know you’re interested in this program by submitting a brief online application.

Be ready

We’ll review your application - if you’re a good fit, we’ll connect with you. If not, you are welcome to reapply each quarter.

Get Matched

Those selected will be matched with a coach for 3 months (1 coaching session/month), and gain access to program benefits.

Diversity and inclusion is core tenet of this program. We do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating a program with a truly inclusive culture.

*Players must reapply each quarter to continue participating in the program. Standing a coach up, attempting to sell, attempting to get hired, or any other violation of the code of conduct may result in players being removed from the program.

Customer success supporting customer success.
Explore the Catalyst Community
Learn from the best

Meet the coaches

In order to be eligible for this program, applicants must:

  • Either be in Customer Success or looking to get into Customer Success
  • Have a minimum of 2 years of work experience

Please note:

  • You must apply to be considered for this program (and you must reapply each quarter).
  • Due to limited space, some applicants may not be connected with a coach. Applicants must reapply each quarter for consideration.
  • Applicants do not need to be currently employed, and employment status will not affect admission.
  • Applicants do not need to have previous experience in a Customer Success role.
  • Attempts to sell product via coaching sessions are strictly prohibited.
Scott Dzialo
Customer Success Director, Enterprise + Strategic Accounts
Braze
Emilia D'Anzica
Customer Success & Career Coach
Growth Molecules
Junan Pang
Senior Manager, Customer Success
Slack
Santosh Sahoo
RVP Customer Success
Salesforce
Sunil Joseph
Global VP, Customer Success
Stack Overflow
Jay Nathan
Chief Customer Officer
Higher Logic
Jamie Wernet
Director, Customer Success
Greenhouse Software
David Cole
Chief Customer Officer
Domino Data Labs
Ed Oliver
VP Customer Success
Dataminr
Bonnie Chatterjee
Head of Customer Experience
GitHub
Stephen Daniels
Director of Revenue Operations
Branch Metrics
Bridget Barrot
VP Customer Success
Chainalysis
Chad Horenfeldt
Director, Customer Success
Kustomer
James Tuck
GM Global Customer Success & Sales
Zeplin
Duda Koch
COO & Director Customer Success
Sales Hackers
Sydney Strader
Head of Customer Success
Catalyst
Leyla Bambury
Manager, Customer Success
Hootsuite
Daniel Hayward
Head of Customer Success, Americas
Linkedin
Shane Correa
Serial VP Customer Success
(Prev.) FieldEdge
Conor Cox
Chief Customer Officer
Proposify
Maranda Dziekonski
Chief Customer Officer
Swiftly
Alex Bakula-Davis
VP of Customer Success
Extracker
Jeff Breunsbach
Director of Customer Experience
Higher Logic
Irit Eizips
Chief Customer Officer and CEO
CSM Practice
Jenni Conner
Director, Customer Success
UserTesting
Sabina Pons
VP of Customer Success, Support & Community
Mavenlink
James Scott
VP Customer Success
Shootproof
Devon Lee
Sr. Manager, Client Success
Built Technologies
Andrew Marks
President & COO
SuccessHACKER
Davita Strong
Customer Success Operations Manager
Branch Metrics
Marta Montero
Manager, Customer Success
Alcumus North America
Ben Grant
VP Customer Success
Amperity
Miriam Berney
Manager, GLINT Customer Success EMEA
LinkedIn
Steve Hopkins
Vice President, Customer Success
(Prev.) Culture Amp
Shari Srebnick
Head of Customer Success - US
Searchmetrics
Ann Moenius
Senior Manager, Customer Success
Qualia
Adam Houghton
VP Customer Success
Klue
Jeffrey Rosello
Vice President, Customer Success
Brandwatch
Mary Poppen
Chief Customer Officer
Glint at LinkedIn
Jason Brown
Head of Delivery (Customer Success + Network Ops)
Directly
Sean MacPherson
Head of Customer Success
Alyce
Ed Valente
Head of CS, Sales Solutions, Toronto
Linkedin
John Henwood
Sr. Director Customer Success
productboard
Nilesh Murthy
Customer Success Director
Trove
Elisha Carsrud
Consultant
Self
Marc Ray
Director of Partner Success
Gooten
Jeffrey Nadeau
VP Customer Success
Wibbitz
Cairo Amani
Customer Experience Lead
Cutback Coach
Marshal Peacock
Head of Customer Success
Gravity Sketch
Alex Farmer
VP Customer Success
Cognite
Hallie Pond
Sr. Manager Customer Success
NexHealth
Jennifer Kirkland
Director of Customer Success Operations
Higher Logic
Dan Vu
Director, Customer Success Managers
Sumo Logic
Greg Collins
VP & GM
OnSolve
Emily Garza
Director, Account Management
Fastly
Sara Bochino
VP Customer Success Management
Talech
Perry Monaco
Senior Manager, Customer Success
Linkedin
Camilla Calhoun
Manager, Strategic Customer Success
InVision
Wendy Johnson
Senior Dir, CS - Strategic and Enterprise Teams
Intellishift
Star Hofer
VP Customer Success
Partnerstack
Waqas Hussain
Manager- Strategic Customer Success Team
InVision
Sara Masson
Director Customer Success
Loopio
Ben Rosenberg
VP of Sender Experience
Sendoso
Leona Leong
Director of Customer Success
Coconut Software
Sarah Facini
VP Merchant Experience
Smile.io
Meenakshi (Meena) Ganesh
Director, Customer Success (APAC)
CleverTap
Mike Egan
VP Customer Success and Integrations
BenchSci
Zach Anderson
SVP Customer Success
productboard
Sarah Bierenbaum
Customer Success Executive & Consultant
Sarah B Consulting
Julia Shepherd
Manager, Customer Success
Hootsuite
Brian Hartley
Senior Director, Customer Success
RFP360
Marc Coderre
Manager, Customer Accounts
Trulioo
Charles Bedard-Porter
Manager, Professional Services
Hootsuite
Gillian Ahouanvoheke
VP Customer Success
Reputation.com
Shilpa Mandhan
Head of Customer Experience
Integrate.ai
Kristina Valkanoff
VP Customer Success
Brandcast
Mike Hernandez
Director of Customer Success & Support
Nearpod
Sana Farooq
Director of Customer Success
FloQast
Jason Myers
VP Customer Success
Altrio
Kash Young
Director of Customer Success
Articulate
Lindsey Eatough
Associate Director, Customer Success
Mural
Tom Kiriakou
Director, Customer Success
Achievers
Layla Selick
Director of Professional Services
Productboard
Elizabeth Osso
Founder and Lead Consultant
Evenstar Consulting LLC
David Follert
Director, Customer Success
Tealbook
Greg Butler
Manager, Customer Success
Linkedin
John Paul Brunkard
Head of Customer Success, Asia Growth and Emerging Markets
Red Hat Asia / Pacific
Kate Persons
Director of Sales Enablement
Finalsite
Mike Sasaki
Head of Global Customer Success and Support
Mitek
David Ellin
Chief Customer Officer
Centric Leadership Strategies
Chris Penney
Director Customer Success
TecSys
Sam McGregor
Founder & CEO
CX By Design
Chris Hicken
CEO
'nuffsaid
Stephanie Robinson
Customer Success Team Lead
InVision
Celia Gouveia
Director, Customer Success Strategy & Operations
Glint, a part of LinkedIn
Dave Epperly
Customer Success Operations Manager
Red Canary
Alex Naumov
Director of Customer Success
Angus Systems
Michael Buccellato
Enterprise Customer Success Manager
LawGeex
Tyler Stratton
Senior Manager, Enterprise Customer Success
InVision
Erin Diner
Manager, Account Management
Fastly

This career opportunity is yours to seize.

After we review your application, you will be informed if you have been approved for the program, at which point you’ll be added to the waiting list or introduced to a coach directly. Space is limited!

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