CHATalyst

How I Turned Customer Success and Project Management into Perfect Partners

Strategy

Rochelle Shearlds

Director of Global Customer Success

How I Use Rapport to Humanize Customer Success

Jim Gonzales

Customer Success Manager

How Hopin Prioritizes Timely Customer Success

Strategy

Rosie Roca

Chief Customer Officer

How I Jumped From Hospitality to Customer Success

Careers

Tiana Crosbie

Customer Success Agent

Why Customer Marketing and Community are the perfect partners for Customer Success

Community

Bridget Heaton

Head of Community

How I Successfully Gained Control of a New CS Organization (Twice)

Careers

Manuel Harnisch

VP of Customer Success

How I Launched The Largest CS Meetup Group In America

Community

Junan Pang

Director, Customer Success, AMER West

How Appropriate Levels of Value Helps LinkedIn Scale CS

Strategy

Daniel Hayward

Head of Customer Success, Americas

How I Went From Screw Gun Operator To Chief Customer Officer

Careers

Maranda Dziekonski

Chief Customer Officer

How Early Stage Startups Can Get Set Up for Customer Success

Strategy

Cassie Young

Operating Partner