The Blog

March 30, 2023
Customer-Led Growth Principle Seven: Embed the Voice of the Customer (VOC) across Your Strategy
We all know customer experience is vital to long-term revenue… but how do we measure what’s working and what’s not? Let’s talk about the insights available to you today to optimize customer-led growth.
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March 30, 2023
How Do You Handle Customers With Complex Issues?
Handling customers with complex issues that require many follow-ups can be challenging. These business experts share their steps to handle these customers and why they may recommend software solutions to improve customers’ experience.
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February 23, 2023
How Can A Customer Success Management Platform Support Customer Retention?
You worked hard to get a customer. Now you want them to stick around. Is a customer success management platform able to help you with customer retention? Some of our readers had insights into how customer retention and relationships can be improved through these platforms. Keep reading to find out what they had to say.
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