NPS
I Love You:

A Customer Success-ish Podcast

Available wherever you listen to podcasts.

About the
Podcast

This weekly podcast takes a fun and engaging approach to Customer Success podcasting that focuses on topics that are fascinating to the entire tech industry, but always with a customer-centric twist. Podcast guests range from founders and CEOs to artists, and scientists, while topics range from Standing out to VCs to How to Read Minds.

Featured Episode

E1: Happy Birthday Kevin!
An interview with Catalyst CEO, Edward Chiu

On his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.

About the Host
Ben Winn

Ben leads Community & Events at Catalyst Software. He is a former CSM, former CS Consultant, and the Founder of CS in Focus, an international Customer Success community. Ben is passionate about 3 things: people, business, and Simpson's trivia. More than that, he's a relentless extrovert, so he's thrilled to be living his dream of getting paid to talk to people on this podcast.

New episodes every Tuesday

Recent Episodes

E5: The Feelings Flywheel

Sydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.

October 20, 2020 | E5
E4: I Knew We’d Record This

Steffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.

October 13, 2020 | E4
E3: Remotely Human

Trello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.

October 6, 2020 | E3
E2: CS From The Investor Perspective

Work-bench Co-founder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien.

September 29, 2020 | E2
E1: Happy Birthday Kevin

On his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.

September 22, 2020 | E1

Better relationships. Less churn.

What’s not to love? Try Catalyst today.
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