This weekly podcast takes a fun and engaging approach to Customer Success podcasting that focuses on topics that are fascinating to the entire tech industry, but always with a customer-centric twist. Podcast guests range from founders and CEOs to artists, and scientists, while topics range from Standing out to VCs to How to Read Minds.
On his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
Ben leads Community & Events at Catalyst Software. He is a former CSM, former CS Consultant, and the Founder of CS in Focus, an international Customer Success community. Ben is passionate about 3 things: people, business, and Simpson's trivia. More than that, he's a relentless extrovert, so he's thrilled to be living his dream of getting paid to talk to people on this podcast.
Sydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
Steffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.
Trello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
Work-bench Co-founder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien.
How the experts think about customer health scoring and monitoring in 2020, and actions you can take right now.
How great customer success teams think about proactive health scoring, customer segmentation models & the future of CS.