The most highly-rated Customer Success podcast out there, NPS I Love You takes a fun and engaging approach to CS, focusing on fascinating topics that are relevant to the entire tech industry. Guests vary in background and expertise. Examples include: Todd Olson (CEO @ Pendo), Rosie Roca (CCO @ Hopin), Dawn Sharifan (VP People @ Slack), Kalina Bryant (Head of Customer Advocacy @ Asana), Steffi Kay (Mentalist) and many more.
On his brother Kevin’s birthday, Catalyst CEO Edward Chiu opens up about parenting, mental health, and Kevin’s near-death experience with COVID-19, which occurred in the midst of raising Catalyst’s Series B funding, and with a 4-month-old baby at home.
Ben leads Community & Events at Catalyst Software. He is a former CSM, former CS Consultant, and the Founder of CS in Focus, an international Customer Success community. Ben is passionate about 3 things: people, business, and Simpson's trivia. More than that, he's a relentless extrovert, so he's thrilled to be living his dream of getting paid to talk to people on this podcast.
Maranda Dziekonski is VP Customer Success & Operations at Switfly, and is on the governing council of the Customer Success Leadership Network. In this episode, Maranda and Ben discuss CS in the boardroom, building your personal brand, using Slack to manage customers, and some of the biggest mistakes they’ve both made at work.
Anthony Coppedge is leading Agile Transformation for Digital Sales at IBM. On this episode, Anthony shares his insights into change management at scale, the value of BEING agile rather than DOING agile, and how teams can leverage agile thinking to become faster, more profitable, and more customer-centric.
Sha Ma is the Vice President of Engineering at Catalyst and the former VP of Engineering at Github and SendGrid, where she was part of the leadership team that took them through IPO in 2017. In this episode, Sha discusses misconceptions about engineers, the key to her career success, and advice for those early on in their careers today.
Rosie Roca is the Chief Customer Officer at Hopin, one of the world’s leading virtual events platforms which was recently valued at over $2 Billion. In this episode, Rosie discusses pivotal moments in her career, virtual events, and the challenges facing rapidly-scaling teams.
Kalina Bryant is an incredibly accomplished customer advocacy executive, podcaster, writer, and speaker in Silicon Valley, where she is now leading the customer advocacy function at Asana. In this episode, Kalina discusses customer advocacy, challenges getting executive buy-in, and the lessons and philosophies that have brought her success.
Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders who found themselves on opposing sides of the issue: What is more important, core CS skills or subject matter expertise?
Lindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Lindsey discusses how to build positive habits, challenges she’s been facing with her transition into a manager role, and how she is supporting her team’s mental health.
Dawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from startups to Fortune 500 companies. In this episode, Dawn shares the details on Slack’s culture and some of their most impactful initiatives, the future of work, and the biggest challenges facing HR teams right now.
Todd Olson is co-founder and CEO of Pendo. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.
Catalyst COO, Kevin Chiu, discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.
Daniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this episode, Daniel speaks about diversity & bias in hiring, untapped human potential, and the top hiring challenges companies face today.
Nir Fogel, Customer Success Group Manager at monday.com, discusses strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture that people love.
Sydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.
Steffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.
Trello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.
Work-bench Co-founder Jessica Lin discusses how Venture Capitalists think about Customer Success, how CS leaders can stand out during board meetings, and her love for Conan O’Brien.
We've selected 5 great future Customer Success Managers who are available to be hired today!
Answers to the most common questions I hear from CS job-seekers