Watch Now!
VIRTUAL EVENT

Untrustworthy Health Scores: What’s The Solution?

Customer Success leaders have trust issues with a very important data point – their customer health score. In fact, 50% of CS leaders only trust their health scores “somewhat” or “not at all.” And when people don’t trust their health scores, it’s impossible to forecast growth, reduce churn, and grow Net Revenue Retention.
‍
We’re bringing together CS leaders from Goldcast and Catalyst to share how they were able to transition from outdated health score tactics to brand new flexible health scoring systems they can trust to drive critical business decisions and provide clear actions for their CSMs.

‍

|

Watch on Demand

Susan Tran

Product Manager

Catalyst

What you'll learn:

Catalyst

Deliver the right outcomes.

CSMs need to know what’s actually going to move the needle. Give them a health model that shows them more than just the health of the account. Give them a system that shows them where they can focus their time to have the greatest impact on their book of business.

Catalyst

Drive predictable revenue.

Your gut feeling is subjective. Sprinkling in a bit of science can help you better forecast what’s ahead so you’re in control of your revenue targets, you know exactly how to allocate resources, and at any point, you can give an accurate update to company leadership.

Catalyst

Change as you grow.

Who said health scores need to be complicated? It shouldn’t take 2 weeks and an admin request to make adjustments. A weighted health score structure allows you to prioritize what’s important to your business and easily make changes as your business scales.

Generate more revenue through your customers.

See Catalyst in action
IN PERSON EVENT

Untrustworthy Health Scores: What’s The Solution?

Customer Success leaders have trust issues with a very important data point – their customer health score. In fact, 50% of CS leaders only trust their health scores “somewhat” or “not at all.” And when people don’t trust their health scores, it’s impossible to forecast growth, reduce churn, and grow Net Revenue Retention.
‍
We’re bringing together CS leaders from Goldcast and Catalyst to share how they were able to transition from outdated health score tactics to brand new flexible health scoring systems they can trust to drive critical business decisions and provide clear actions for their CSMs.

‍

|

Watch on Demand

Susan Tran

Product Manager

Catalyst

Agenda:

Have some fun with us!

No items found.

What you'll learn:

Catalyst

Deliver the right outcomes.

CSMs need to know what’s actually going to move the needle. Give them a health model that shows them more than just the health of the account. Give them a system that shows them where they can focus their time to have the greatest impact on their book of business.

Catalyst

Drive predictable revenue.

Your gut feeling is subjective. Sprinkling in a bit of science can help you better forecast what’s ahead so you’re in control of your revenue targets, you know exactly how to allocate resources, and at any point, you can give an accurate update to company leadership.

Catalyst

Change as you grow.

Who said health scores need to be complicated? It shouldn’t take 2 weeks and an admin request to make adjustments. A weighted health score structure allows you to prioritize what’s important to your business and easily make changes as your business scales.

Generate more revenue through your customers.

See Catalyst in action
ROUNDTABLE EVENT

Untrustworthy Health Scores: What’s The Solution?

Customer Success leaders have trust issues with a very important data point – their customer health score. In fact, 50% of CS leaders only trust their health scores “somewhat” or “not at all.” And when people don’t trust their health scores, it’s impossible to forecast growth, reduce churn, and grow Net Revenue Retention.
‍
We’re bringing together CS leaders from Goldcast and Catalyst to share how they were able to transition from outdated health score tactics to brand new flexible health scoring systems they can trust to drive critical business decisions and provide clear actions for their CSMs.

‍

|

|

Watch on DemandWatch on Demand
Sponsored by:
No items found.

Hosted by:

Susan Tran

Product Manager

Catalyst

Have some fun with us!

No items found.

What you'll learn:

Catalyst

Deliver the right outcomes.

CSMs need to know what’s actually going to move the needle. Give them a health model that shows them more than just the health of the account. Give them a system that shows them where they can focus their time to have the greatest impact on their book of business.

Catalyst

Drive predictable revenue.

Your gut feeling is subjective. Sprinkling in a bit of science can help you better forecast what’s ahead so you’re in control of your revenue targets, you know exactly how to allocate resources, and at any point, you can give an accurate update to company leadership.

Catalyst

Change as you grow.

Who said health scores need to be complicated? It shouldn’t take 2 weeks and an admin request to make adjustments. A weighted health score structure allows you to prioritize what’s important to your business and easily make changes as your business scales.

Small groups, Big Engagement!

Generate more revenue through your customers.

See Catalyst in action
client success platform
Get our Newsletter!
Questions?
We have answers and we love feedback.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Product
Account LayoutsCustom DashboardsCustomer SegmentationEmailHealth InsightsJourney BuilderPlaybooksCustomer Activity TrackingWorkflow ProductivitySecurity & Compliance
Use Cases
Increase RetentionGo from Reactive to ProactiveGet Ahead of RisksIncrease Upsells & ExpansionsScale & Automate
Community
Community HomeBlogCS Leader InterviewsCustomer-Led Podcast
Company
About UsCareers — We’re Hiring!Contact Us
© 2024 Catalyst Software. All rights reserved.
Responsible Disclosure PolicyAcceptable Use PolicyPrivacy PolicyStatus
Made with love in NYC