Customer Success at the Center Summit

A one-day virtual summit bringing together over 25 leaders from the world’s top technology companies like G2 Crowd, Monday.com, and Pendo to share their secrets to building high-performing, world-class organizations that keep Customer Success as the focal point of their business, leading to higher Net Dollar Retention and happier customers.

Thursday, January 20, 2022 | Virtual | 9–6 p.m. EST
(come when you can!)

Watch on Demand

Meet the Speakers

Edward Chiu
Chief Executive Officer
Rosie Roca
Chief Customer Officer
Godard Abel
Chief Executive Officer
Gillian Heltai
Chief Customer Officer
Udi Ledergor
Chief Marketing Officer
Junan Pang
Head of Customer Success, Americas West
Jessica Green
SVP Customer Success
Kevin Chiu
Chief Operating Officer
Arjun Devgan
Global VP Customer Success
Sam Jacobs
Founder & CEO
Mike Zinne
Chief Customer Officer
Kelly Bray
Head of Customer Success Scaled & Strategic Programs
Jay Nathan
Chief Customer Officer
Veronica Dasovich
VP Customer Success
Vas Natarajan
Partner
Brian O'Reilly
VP, Sales, Customer Success & Operations
Tom Ronen
Head of Customer Success
Sydney Strader
Head of Customer Success
Matt Curl
VP Revenue Operations
Conor Nolen
Global VP, Customer for Life
Sunil Joseph
Global VP Customer Success
Adam Wall
Sales Operations Manager - Global Ad Sales
Benn Winn
Manager, Community & Events
Rosa Gandler
Director, Customer Revenue Operations
Kyle Petersen
Head of Sales
Diana De Jesus
CSM Strategist
Racheal Starke
Global Head of CS Enablement
Melinda Gonzalez
VP Customer Success
Allen Kobayashi
VP GTM Strategy & Revenue Operations
Emilia D'Anzica
Founder
Scott Freifeld
Vice President, Revenue Operations
Brooke Simmons
VP Customer Success
Susan Tran
Senior Product Manager

Speakers

You’ll hear from a wide variety of speakers—from CCOs to Rev Ops Leaders—all about how they’ve achieved massive success by bringing Customer Success to the center of their organizations.

Topics

We’re focusing on the topics that you don’t normally hear about: compensation models, org structures, board meetings and investors… no topic is off limits. Let’s get tactical, direct, and specific.

Prizes

The first 50 folks to sign up will automatically receive a limited edition Catalyst t-shirt, and the first 500 folks to sign up will be entered into a raffle to win one of our grand prizes: AirPods Max, an iPad, or a Nintendo Switch!

What Does Customer Success At The Center Even Mean?

Helping companies move customer success to the center of their organization became our company tagline in early 2019 as we raised our Series A with around 15 employees. 

As the Customer Success category has exploded in recent years, and with Catalyst at the forefront, I’ve seen our mission statement resonate extremely well in the market; so much so that we’ve seen other companies in this space build it into their brand!

Now, fast forward a few years later to today going into 2022, every business  is now focusing their efforts on Customer Success and making their company more customer-centric. 

Why? Because if the pandemic showed us anything, it highlighted the new cardinal rule of business - Retention is the New Growth. And that's what this summit is all about.

Agenda

The agenda is subject to change. More details to come!

*Moderator
Session Time
Session Title
Speakers
9:00 - 9:30 EST
Summit Kickoff with Catalyst CEO Edward Chiu
Edward Chiu, Chief Executive Officer at Catalyst
9:30 - 10:00 EST
Growing A CS Org From 3 To 20+ Over 6 Months: Key Learnings, Strategies, And Results
Sydney Strader, Head of Customer Success at Catalyst
10:00 - 10:45 EST
Sales Operations vs. Customer Success Operations: Why CEOs Think They're The Same...And Why They're Not
Brian O'Rielly, VP, Sales, Customer Success & Operations at Melio
Rosa Gandler, Director, Customer Revenue Operations at Greenhouse
Adam Wall, Sales Operations Manager - Global Ad Sales at Unity
*Kevin Chiu, Chief Operating Officer at Catalyst
10:45 - 11:30 EST
Leveraging Community To Drive Net Dollar Retention And Create Insanely Happy Customers
Jay Nathan, Chief Customer Officer at Higher Logic
Sunil Joseph, Global VP Customer Success at Stack Overflow
Sam Jacobs, Founder & CEO at Pavilion
*Ben Winn, Manager, Community & Events at Catalyst
11:30 - 12:15 EST
Scaling Your Customer Success Organization To Support 10 Million+ Users
Junan Pang, Head of Customer Success, Americas West at Slack
Rosie Roca, Chief Customer Officer at Hopin
*Kevin Chiu, Chief Operating Officer at Catalyst
12:15 - 1:00 EST
How The Fastest-Growing Product-Led Growth Companies Design Their Customer Success Orgs
Tom Ronen, Head of Customer Success at Monday.com
Allen Kobayashi, VP GTM Strategy & Revenue Operations at Airtable
Kelly Bray, Head of Customer Success Scaled & Strategic Programs at Slack
*Kevin Chiu, Chief Operating Officer at Catalyst
1:00 - 1:30 EST
How To Get Buy-in for Customer Success Operations, Tools, and Consulting (With One Of The Top Consultants in CS)
Emilia D'Anzica, Founder at Growth Molecules
*Diana De Jesus, CSM Strategist at Catalyst
1:30 - 2:15 EST
Best-In-Class Tools To Operationalize Customer Success Teams
Conor Nolen, Global VP, Customer for Life at Clari
Mike Zinne, Chief Customer Officer at Outreach
Brooke Simmons, VP Customer Success at Spekit
*Sydney Strader, Head of Customer Success at Catalyst
2:15 - 3:00 EST
How Top Global Companies Scale While Keeping Empathy At The Core Of Their Sales & CS Orgs
Gillian Heltai, Chief Customer Officer at Lattice
Jessica Green, SVP Customer Success at Lever
*Kyle Petersen, Head of Sales at Catalyst
3:00 - 3:45 EST
How Revenue Operations Teams Can Enable $100M ARR And Sustainable Growth For IPOs Or Massive Exits
Matt Curl, VP Revenue Operations at Checkr
Rachael Starke, Global Head of CS Enablement at Amplitude
Scott Freifeld, Vice President, Revenue Operations at Braze
*Kevin Chiu, Chief Operating Officer at Catalyst
3:45 - 4:30 EST
Best-In-Class CS Data Stategies From the World's Best Data Companies
Arjun Devgan, Global VP Customer Success at Amplitude
Veronica Dasovich, VP Customer Success at Heap
Melinda Gonzalez, VP Customer Success at Pendo
*Susan Tran, Senior Product Manager at Catalyst
4:30 - 5:15 EST
How These C-Level Execs Are Building Billion Dollar Organizations With Customer Success At The Center
Godard Abel, Chief Executive Officer at G2
Udi Ledergor, Chief Marketing Officer at Gong
*Edward Chiu, Chief Executive Officer at Catalyst
5:15 - 5:45 EST
What Top Investors Want To See From CS Leaders In The Boardroom (And Critical Mistakes You Might Be Making)
Vas Natarajan, Partner at Accel
5:45 - 6:00 EST
Closing Remarks
Edward Chiu, Chief Executive Officer at Catalyst

Important Information

Attendance is capped so register ASAP to save your spot
This is a virtual summit – attend from anywhere in the world!
Casual attire… pants are optional
The entire summit will be recorded and viewable on-demand to those who register

Customer Success at the Center Summit

This free, one-day virtual summit will bring together leaders from some of the world’s top technology companies to share their secrets to building high-performing, world-class organizations focused on Customer Success.

Whether you are a CSM, a CCO, an Ops leader, or simply an industry professional who wants to learn from incredible leaders, this summit is for you.

Get the Recording