Customer Success at the Center Summit
A one-day virtual summit bringing together over 25 leaders from the world’s top technology companies like G2 Crowd, Monday.com, and Pendo to share their secrets to building high-performing, world-class organizations that keep Customer Success as the focal point of their business, leading to higher Net Dollar Retention and happier customers.
(come when you can!)
Watch on Demand
Meet the Speakers
Speakers
You’ll hear from a wide variety of speakers—from CCOs to Rev Ops Leaders—all about how they’ve achieved massive success by bringing Customer Success to the center of their organizations.
Topics
We’re focusing on the topics that you don’t normally hear about: compensation models, org structures, board meetings and investors… no topic is off limits. Let’s get tactical, direct, and specific.
Prizes
The first 50 folks to sign up will automatically receive a limited edition Catalyst t-shirt, and the first 500 folks to sign up will be entered into a raffle to win one of our grand prizes: AirPods Max, an iPad, or a Nintendo Switch!
What Does Customer Success At The Center Even Mean?
Helping companies move customer success to the center of their organization became our company tagline in early 2019 as we raised our Series A with around 15 employees.
As the Customer Success category has exploded in recent years, and with Catalyst at the forefront, I’ve seen our mission statement resonate extremely well in the market; so much so that we’ve seen other companies in this space build it into their brand!
Now, fast forward a few years later to today going into 2022, every business is now focusing their efforts on Customer Success and making their company more customer-centric.
Why? Because if the pandemic showed us anything, it highlighted the new cardinal rule of business - Retention is the New Growth. And that's what this summit is all about.
Agenda
*Moderator
Rosa Gandler, Director, Customer Revenue Operations at Greenhouse
Adam Wall, Sales Operations Manager - Global Ad Sales at Unity
*Kevin Chiu, Chief Operating Officer at Catalyst
Sunil Joseph, Global VP Customer Success at Stack Overflow
Sam Jacobs, Founder & CEO at Pavilion
*Ben Winn, Manager, Community & Events at Catalyst
Rosie Roca, Chief Customer Officer at Hopin
*Kevin Chiu, Chief Operating Officer at Catalyst
Allen Kobayashi, VP GTM Strategy & Revenue Operations at Airtable
Kelly Bray, Head of Customer Success Scaled & Strategic Programs at Slack
*Kevin Chiu, Chief Operating Officer at Catalyst
*Diana De Jesus, CSM Strategist at Catalyst
Mike Zinne, Chief Customer Officer at Outreach
Brooke Simmons, VP Customer Success at Spekit
*Sydney Strader, Head of Customer Success at Catalyst
Jessica Green, SVP Customer Success at Lever
*Kyle Petersen, Head of Sales at Catalyst
Rachael Starke, Global Head of CS Enablement at Amplitude
Scott Freifeld, Vice President, Revenue Operations at Braze
*Kevin Chiu, Chief Operating Officer at Catalyst
Veronica Dasovich, VP Customer Success at Heap
Melinda Gonzalez, VP Customer Success at Pendo
*Susan Tran, Senior Product Manager at Catalyst
Udi Ledergor, Chief Marketing Officer at Gong
*Edward Chiu, Chief Executive Officer at Catalyst
Important Information
Customer Success at the Center Summit
This free, one-day virtual summit will bring together leaders from some of the world’s top technology companies to share their secrets to building high-performing, world-class organizations focused on Customer Success.
Whether you are a CSM, a CCO, an Ops leader, or simply an industry professional who wants to learn from incredible leaders, this summit is for you.
