We’re incredibly excited to be announcing the launch of the Catalyst Coaching Corner. We’ve brought together 30 Customer Success leaders from companies like Slack, IntelliShift, Braze, Swiftly and Hootsuite, who have all generously committed to spending some time each month coaching professionals who are trying to break into CS or in CS and want to elevate their careers.
Not only that, but we’ve partnered with Gain Grow Retain and SuccessHACKER to offer even more awesome benefits to selected applicants.
We collaborated with over 40 different Customer Success leaders to write the first-ever ebook dedicated to exploring the future of our industry: where did we come from, where are we going, and what should CS leaders be doing today while keeping one eye on the horizon.
What CS leaders predict the future holds
Which metrics are most critical for board meetings now and moving forward
Strategies for moving CS to the center of your company
Strategic plays employed by leading organizations
How to think about and implement automation practices
Catalyst has been a great addition to our Account Management process - it’s given us a central, go-to place to dig into how our customers are using our product, and how we’re engaging with them - this helps us take action at the right point in the customer lifecycle and scale our team. Most importantly, it’s given our team a common language and platform to make sure we provide the best customer experience possible.