Recently our team at Catalyst has been exploring how to build the best CAB, and given the community's interest in this topic, we decided to host a panel with leaders from HubSpot, Asana, and Mavenlink so that we can all learn together.
This panel is a must-watch for anyone interested in CABs.
What should you be thinking about if you're starting your CAB from scratch? How can you keep your CAB engaged remotely? How are leading SaaS companies thinking about CABs long term?
We took the most controversial topics in Customer Success and we sent them to SuccessCOACHING’s Top 100 CS Influencers + Top 25 CS Strategists. This ebook is a compilation of their responses, and while many of these issues were neck-and-neck, it’s incredibly interesting to see all of the arguments for and against each topic.
Who should own renewals?
How important is CSM sentiment?
When should you buy CS software?
How complex should your health score be?
Should you be friends with your customers?
We collaborated with over 40 different Customer Success leaders to write the first-ever ebook dedicated to exploring the future of our industry: where did we come from, where are we going, and what should CS leaders be doing today while keeping one eye on the horizon.
What CS leaders predict the future holds
Which metrics are most critical for board meetings now and moving forward
Strategies for moving CS to the center of your company
Strategic plays employed by leading organizations
How to think about and implement automation practices
Catalyst has been a great addition to our Account Management process - it’s given us a central, go-to place to dig into how our customers are using our product, and how we’re engaging with them - this helps us take action at the right point in the customer lifecycle and scale our team. Most importantly, it’s given our team a common language and platform to make sure we provide the best customer experience possible.