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Interviews with CS Leaders & CSMs

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Strategy

How Kentik Achieved 100% CS Platform Adoption

Cory Crabtree, Strategic Customer Success Manager
Careers

How I Found My Dream Career in CS Ops

Alex Goldklang, Senior Analyst, CS Ops
Strategy

How I Reduced Onboarding Time by 50% Through Automation

Sarah Zarling, Senior Manager, Business Operations
Strategy

The Secrets of Success as a Solo CS Team

Ellie Hutton, Director of Customer Success
Strategy

How ShipBob’s Customer Success Enablement Program Creates Fearless CSMs

Jen Rogers, Manager, Success Enablement
Careers

How I Overcame My Greatest Weakness and Became a CEO

Josh Schachter, CEO
Careers

My Journey From Theater to CS: Turning Unique Experiences into Assets

Michael Manley, Senior Customer Success Manager
Strategy

How Adwerx Switched to Remote Without Dropping the Ball

Jane Domeck, Manager, Enterprise Account Management
Strategy

How Greenhouse Successfully Implemented Variable Compensation for CSMs

Rosa Gandler, Director of Customer Revenue Operations
Strategy

How to Build an Impactful Onboarding Experience (And Why You Should Charge for It)

Donna Weber, Consultant
Careers

Why a Support Network is My Best Weapon Against Stress

Malika Kennedy, Director of Customer Success
Strategy

How Customer Centricity Aligns Our Efforts at Vena Solutions

Debbie Lillitos, Chief Customer Officer
Careers

I Kept My Spark at Work (And You Can Too)

Nicole Sherwin, VP of Customer Success
Careers

How I Develop New Leaders in Customer Success

Ben Rosenberg, VP of Sending Experience
Careers

My Journey From CSM to VP of Customer Success

Krystal Lamourex, VP of Customer Success
Strategy

How I Use Mentorship to Elevate my Customer Success Team

Jason Myers, VP of Customer Success
Strategy

How I Turned Customer Success and Project Management into Perfect Partners

Rochelle Shearlds, Director of Global Customer Success

How I Use Rapport to Humanize Customer Success

Jim Gonzales, Customer Success Manager
Strategy

How Hopin Prioritizes Timely Customer Success

Rosie Roca, Chief Customer Officer
Careers

How I Jumped From Hospitality to Customer Success

Tiana Crosbie, Customer Success Agent
Community

Why Customer Marketing and Community are the perfect partners for Customer Success

Bridget Heaton, Customer Marketer
Careers

How I Successfully Gained Control of a New CS Organization (Twice)

Manuel Harnisch, VP of Customer Success
Community

How I Launched The Largest CS Meetup Group In America

Junan Pang, Director, Customer Success, AMER West
Strategy

How Appropriate Levels of Value Helps LinkedIn Scale CS

Daniel Hayward, Head of Customer Success, Americas
Careers

How I Went From Screw Gun Operator To Chief Customer Officer

Maranda Dziekonski, Chief Customer Officer
Strategy

How to Build a Diverse Team in Tech

Sunil Joseph, Global VP of Customer Success
Strategy

How To Launch A Successful CS Podcast

Brook Perry, VP of Marketing
Strategy

How I Put The Customer At The Center Of My Company (And How You Can Do It, Too)

Chris Hicken, CEO and Co-founder
Strategy

How Early Stage Startups Can Get Set Up for Customer Success

Cassie Young, Operating Partner
Careers

How to Transition Into Customer Success

Diana De Jesus, Customer Success Manager
Strategy

How To Excel As A CS Leader At An Early Stage Startup

Jon Johnson, Senior Customer Success Manager
Careers

Why Hospitality Workers Make Incredible CSMs

Careers

What Coaching CSMs Has Taught Me About CS and Myself

Strategy

How To Run A Successful Win-Back Campaign

Strategy

How To Leverage Customer Intimacy For Success

Mary Poppen, Chief Customer Officer
Community

How to Run a CS Community During a Pandemic

Anika Zubair, VP of Customer Success
Community

How I Launched Canada’s Largest Customer Success Community

Ben Winn
Customer Success Software Company
Strategy

How to Break Down Silos While Encouraging Ownership

Sha Ma, VP and Head of Engineering
Customer Success Software Company
Careers

How I Became a Voice for D&I in Tech

Kalina Bryant, Founder
Consultant

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Strategy

How Kentik Achieved 100% CS Platform Adoption

Cory Crabtree, Strategic Customer Success Manager
, 
Strategic Customer Success Manager
Careers

How I Found My Dream Career in CS Ops

Alex Goldklang, Senior Analyst, CS Ops
, 
Senior Analyst, CS Ops
Strategy

How I Reduced Onboarding Time by 50% Through Automation

Sarah Zarling, Senior Manager, Business Operations
, 
Senior Manager, Business Operations
Strategy

The Secrets of Success as a Solo CS Team

Ellie Hutton, Director of Customer Success
, 
Director of Customer Success
Strategy

How ShipBob’s Customer Success Enablement Program Creates Fearless CSMs

Jen Rogers, Manager, Success Enablement
, 
Manager, Success Enablement
Careers

How I Overcame My Greatest Weakness and Became a CEO

Josh Schachter, CEO
, 
CEO
Careers

My Journey From Theater to CS: Turning Unique Experiences into Assets

Michael Manley, Senior Customer Success Manager
, 
Senior Customer Success Manager
Strategy

How Adwerx Switched to Remote Without Dropping the Ball

Jane Domeck, Manager, Enterprise Account Management
, 
Manager, Enterprise Account Management
Strategy

How Greenhouse Successfully Implemented Variable Compensation for CSMs

Rosa Gandler, Director of Customer Revenue Operations
, 
Director of Customer Revenue Operations
Strategy

How to Build an Impactful Onboarding Experience (And Why You Should Charge for It)

Donna Weber, Consultant
, 
Consultant
Careers

Why a Support Network is My Best Weapon Against Stress

Malika Kennedy, Director of Customer Success
, 
Director of Customer Success
Strategy

How Customer Centricity Aligns Our Efforts at Vena Solutions

Debbie Lillitos, Chief Customer Officer
, 
Chief Customer Officer
Careers

I Kept My Spark at Work (And You Can Too)

Nicole Sherwin, VP of Customer Success
, 
VP of Customer Success
Careers

How I Develop New Leaders in Customer Success

Ben Rosenberg, VP of Sending Experience
, 
VP of Sending Experience
Careers

My Journey From CSM to VP of Customer Success

Krystal Lamourex, VP of Customer Success
, 
VP of Customer Success
Strategy

How I Use Mentorship to Elevate my Customer Success Team

Jason Myers, VP of Customer Success
, 
VP of Customer Success
Strategy

How I Turned Customer Success and Project Management into Perfect Partners

Rochelle Shearlds, Director of Global Customer Success
, 
Director of Global Customer Success

How I Use Rapport to Humanize Customer Success

Jim Gonzales, Customer Success Manager
, 
Customer Success Manager
Strategy

How Hopin Prioritizes Timely Customer Success

Rosie Roca, Chief Customer Officer
, 
Chief Customer Officer
Careers

How I Jumped From Hospitality to Customer Success

Tiana Crosbie, Customer Success Agent
, 
Customer Success Agent
Community

Why Customer Marketing and Community are the perfect partners for Customer Success

Bridget Heaton, Customer Marketer
, 
Head of Community
Careers

How I Successfully Gained Control of a New CS Organization (Twice)

Manuel Harnisch, VP of Customer Success
, 
VP of Customer Success
Community

How I Launched The Largest CS Meetup Group In America

Junan Pang, Director, Customer Success, AMER West
, 
Director, Customer Success, AMER West
Strategy

How Appropriate Levels of Value Helps LinkedIn Scale CS

Daniel Hayward, Head of Customer Success, Americas
, 
Head of Customer Success, Americas
Careers

How I Went From Screw Gun Operator To Chief Customer Officer

Maranda Dziekonski, Chief Customer Officer
, 
Chief Customer Officer
Strategy

How to Build a Diverse Team in Tech

Sunil Joseph, Global VP of Customer Success
, 
Global VP of Customer Success
Strategy

How To Launch A Successful CS Podcast

Brook Perry, VP of Marketing
, 
VP of Marketing
Strategy

How I Put The Customer At The Center Of My Company (And How You Can Do It, Too)

Chris Hicken, CEO and Co-founder
, 
CEO and Co-founder
Strategy

How Early Stage Startups Can Get Set Up for Customer Success

Cassie Young, Operating Partner
, 
Operating Partner
Careers

How to Transition Into Customer Success

Diana De Jesus, Customer Success Manager
, 
Customer Success Manager
Strategy

How To Excel As A CS Leader At An Early Stage Startup

Jon Johnson, Senior Customer Success Manager
, 
Senior Customer Success Manager
Careers

Why Hospitality Workers Make Incredible CSMs

, 
Director of Customer Operations
Careers

What Coaching CSMs Has Taught Me About CS and Myself

, 
Director of Customer Experience
Strategy

How To Run A Successful Win-Back Campaign

, 
Partner and Principal Consultant
Strategy

How To Leverage Customer Intimacy For Success

Mary Poppen, Chief Customer Officer
, 
Chief Customer Officer
Community

How to Run a CS Community During a Pandemic

Anika Zubair, VP of Customer Success
, 
VP of Customer Success
Community

How I Launched Canada’s Largest Customer Success Community

Ben Winn
, 
Community Manager
Customer Success Software Company
Strategy

How to Break Down Silos While Encouraging Ownership

Sha Ma, VP and Head of Engineering
, 
VP and Head of Engineering
Customer Success Software Company
Careers

How I Became a Voice for D&I in Tech

Kalina Bryant, Founder
, 
Founder
Consultant

More Interviews For You

June 28, 2021
How I Became a Voice for D&I in Tech

Kalina Bryant shares how D&I should be done properly by people and organizations

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December 9, 2021
How Adwerx Switched to Remote Without Dropping the Ball

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March 17, 2022
How I Reduced Onboarding Time by 50% Through Automation

Sarah Zarling discusses automation can halve your onboarding time

Read now

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