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Interviews with CS Leaders & CSMs

No fluff. Just strategic and tactical insights straight from the Customer Success community. Come learn something new.

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Careers

How to Build an Impactful Onboarding Experience (And Why You Should Charge for It)

Donna Weber, Consultant

Careers

Why a Support Network is My Best Weapon Against Stress

Malika Kennedy, Director of Customer Success

Strategy

How Customer Centricity Aligns Our Efforts at Vena Solutions

Debbie Lillitos, Chief Customer Officer

Careers

I Kept My Spark at Work (And You Can Too)

Nicole Sherwin, VP of Customer Success

Careers

How I Develop New Leaders in Customer Success

Ben Rosenberg, VP of Sending Experience

Careers

My Journey From CSM to VP of Customer Success

Krystal Lamourex, VP of Customer Success

Strategy

How I Use Mentorship to Elevate my Customer Success Team

Jason Myers, VP of Customer Success

Strategy

How I Turned Customer Success and Project Management into Perfect Partners

Rochelle Shearlds, Director of Global Customer Success

How I Use Rapport to Humanize Customer Success

Jim Gonzales, Customer Success Manager

Strategy

How Hopin Prioritizes Timely Customer Success

Rosie Roca, Chief Customer Officer

Careers

How I Jumped From Hospitality to Customer Success

Tiana Crosbie, Customer Success Agent

Community

Why Customer Marketing and Community are the perfect partners for Customer Success

Bridget Heaton, Customer Marketer

Careers

How I Successfully Gained Control of a New CS Organization (Twice)

Manuel Harnisch, VP of Customer Success

Community

How I Launched The Largest CS Meetup Group In America

Junan Pang, Director, Customer Success, AMER West

Strategy

How Appropriate Levels of Value Helps LinkedIn Scale CS

Daniel Hayward, Head of Customer Success, Americas

Careers

How I Went From Screw Gun Operator To Chief Customer Officer

Maranda Dziekonski, Chief Customer Officer

Strategy

How to Build a Diverse Team in Tech

Sunil Joseph, Global VP of Customer Success

Strategy

How To Launch A Successful CS Podcast

Brook Perry, VP of Marketing

Strategy

How I Put The Customer At The Center Of My Company (And How You Can Do It, Too)

Chris Hicken, CEO and Co-founder

Strategy

How Early Stage Startups Can Get Set Up for Customer Success

Cassie Young, Operating Partner

Careers

How to Transition Into Customer Success

Diana De Jesus, Customer Success Manager

Strategy

How To Excel As A CS Leader At An Early Stage Startup

Jon Johnson, Senior Customer Success Manager

Careers

Why Hospitality Workers Make Incredible CSMs

Careers

What Coaching CSMs Has Taught Me About CS and Myself

Strategy

How To Run A Successful Win-Back Campaign

Strategy

How To Leverage Customer Intimacy For Success

Mary Poppen, Chief Customer Officer

Community

How to Run a CS Community During a Pandemic

Anika Zubair, VP of Customer Success

Community

How I Launched Canada’s Largest Customer Success Community

Ben Winn

Customer Success Software Company

Strategy

How to Break Down Silos While Encouraging Ownership

Sha Ma, VP and Head of Engineering

Customer Success Software Company

Careers

How I Became a Voice for D&I in Tech

Kalina Bryant, Founder

Consultant

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Careers

My Journey From Theater to CS: Turning Unique Experiences into Assets

Michael Manley, Senior Customer Success Manager

,

Senior Customer Success Manager

Strategy

How Adwerx Switched to Remote Without Dropping the Ball

Jane Domeck, Manager, Enterprise Account Management

,

Manager, Enterprise Account Management

Strategy

How Greenhouse Successfully Implemented Variable Compensation for CSMs

Rosa Gandler, Director of Customer Revenue Operations

,

Director of Customer Revenue Operations

Strategy

How to Build an Impactful Onboarding Experience (And Why You Should Charge for It)

Donna Weber, Consultant

,

Consultant

Careers

Why a Support Network is My Best Weapon Against Stress

Malika Kennedy, Director of Customer Success

,

Director of Customer Success

Strategy

How Customer Centricity Aligns Our Efforts at Vena Solutions

Debbie Lillitos, Chief Customer Officer

,

Chief Customer Officer

Careers

I Kept My Spark at Work (And You Can Too)

Nicole Sherwin, VP of Customer Success

,

VP of Customer Success

Careers

How I Develop New Leaders in Customer Success

Ben Rosenberg, VP of Sending Experience

,

VP of Sending Experience

Careers

My Journey From CSM to VP of Customer Success

Krystal Lamourex, VP of Customer Success

,

VP of Customer Success

Strategy

How I Use Mentorship to Elevate my Customer Success Team

Jason Myers, VP of Customer Success

,

VP of Customer Success

Strategy

How I Turned Customer Success and Project Management into Perfect Partners

Rochelle Shearlds, Director of Global Customer Success

,

Director of Global Customer Success

How I Use Rapport to Humanize Customer Success

Jim Gonzales, Customer Success Manager

,

Customer Success Manager

Strategy

How Hopin Prioritizes Timely Customer Success

Rosie Roca, Chief Customer Officer

,

Chief Customer Officer

Careers

How I Jumped From Hospitality to Customer Success

Tiana Crosbie, Customer Success Agent

,

Customer Success Agent

Community

Why Customer Marketing and Community are the perfect partners for Customer Success

Bridget Heaton, Customer Marketer

,

Head of Community

Careers

How I Successfully Gained Control of a New CS Organization (Twice)

Manuel Harnisch, VP of Customer Success

,

VP of Customer Success

Community

How I Launched The Largest CS Meetup Group In America

Junan Pang, Director, Customer Success, AMER West

,

Director, Customer Success, AMER West

Strategy

How Appropriate Levels of Value Helps LinkedIn Scale CS

Daniel Hayward, Head of Customer Success, Americas

,

Head of Customer Success, Americas

Careers