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A smooth transition between CSMs can mean the difference between a churned customer and a long partnership.
As you think about scaling up your CS operations, you need to bring customer lifecycles into the discussion.
Catalyst is used by 5+ Snapdocs' teams and has helped them save time, get proactive, and drive growth
3 Rev Ops & CS leaders share insights into boosting NRR
Learn how billion-dollar businesses grow by bringing Customer Success to the center.
This blog series will teach you how to build a Digital CS program from the ground up.
Customer Success communities you simply MUST join if you want to advance your career in CS.
In Part 4 of the Digital CS Series, Ben Lee explains how to optimize a Digital CS program after launch.
Actionable strategies that can help your Customer Success team support a large number of users.
A great customer experience starts with an effective discovery session, and this post will teach you how.
We explain all the Customer Success Metrics and tell you how to identify the most valuable ones.
In Part 3 of the Digital CS Series, Ben Lee discusses how bad data infrastructure inhibits your CS operations.
Salesforce and Customer Success Platforms don't have to be enemies.
In Part 2 of the Digital CS Series, Ben Lee demonstrates how to move Digital CS programs beyond simple support articles.
You don't have to be a manager to get the Customer Success Platform you need.
In Part 1 of the Digital CS Series, Ben Lee explains how to approach building a successful tech-touch program
We grew our CS team exponentially in less than a year, and so can you!
Customer churn rate is both deceptively simple and deceptively vital to your business.
There is a way to create a customer health score you can trust - and we can show you
Learn everything there is to know about Net Revenue Retention
Discover how CS Leaders can make a killer impression on the board of directors.
Enjoy accurate and timely analysis of your account's status with Catalyst's Weighted Health Scores.
Find out how to take immediate and effective action when you detect an At-Risk Account
Reading digital body language is an essential skill in today's online work environment.
Mentorship opportunities available in the Coaching Corner!
The best guests and the best conversations for 2021!
Jaw-dropping statistics on compensation in the Customer Success industry!
Check out the Catalyst CS Playbook. Learn detailed, customer-centric strategies for hiring, tooling, and process.
When renewal time rolls around, who should own the process - customer success or sales?
Which is more important for a CSM candidate to have? Customer Success skills or subject matter expertise?
Power up your business by centering on the customer.
They're funny because they're true.
Chaz Logue from Alyce describes their process for implementing Catalyst.
What does customer success look like in a faraway land?
We've chosen 10 FANTASTIC Customer Success podcasts that you absolutely need to listen to!
Edward Chiu answers questions from the internet! He discusses entrepreneurship, careers in CS, and much more!
Our upgraded bi-directional Salesforce integration is a game-changer for lovers of custom objects.
Is your Ideal Customer Profile still accurate? Customer Success can help you find out.
NPS I Love you is now Humans of SaaS.
Delaying your decision to get a new Customer Success Platform is costing you.
Kelly shares her lessons learned from Catalyst's Coaching Corner.
Customer happiness is important, but it's not the only success factor.
A good quarterly business review agenda mean the difference between a long relationship and a short one. Here’s what you
The only guide on QBRs you'll ever need to read.
Just because your Customer Success Platform is user-friendly doesn’t mean it’s customer-friendly.
Customer Success Platforms come in all shapes and sizes. How can you identify crucial features over bells and whistles?
Learn about data-driven CS and how you can apply it to your organization
Are churn risk signs hiding under your nose?
Bad-fit customers may be bad for business, but they're still customers. What's the best way to help them?
QBR Meetings don't have to be boring. Learn how to energize and inspire your audience.
Catalyst has officially launched email functionality! See what our customers have to say.
Customer Success Managers can sometimes end up providing more than just product or technical support.
Upsell. Upgrade. Expand.
Your customer may be out of reach, but you're not out of options.
Customer complaints are stressful, but you can handle them with grace and professionalism.
Key learnings from The Biggest Scaling Challenges in CS, an event hosted by Catalyst and Modern Customer Success Pros.
Are you really working in Customer Success?
This could be the beginning of a beautiful friendship.
Accelerate deals by getting CS and Sales to work closely together.
Don't burden your CSM with franken-tools and half-measures. Dedicated CSPs will get you the best results.
Catalyst helps CSMs make their work day more efficient. Find out how!
A strong customer relationship can survive fair weather or foul. Find out how.
Our CEO Edward Chiu talks about the marketing strategies that have benefited both us and the CS community.
Your customer wants something, but the product team isn't giving it to you. Find out why!
We list the best Customer Success podcasts available in 2021. Listen and learn!
Learn and adopt 7 habits from great customer success managers and improve your own performance!
Discover how to make human nature work for you courtesy of former FBI Special Agent Jack Schafer.
We've selected 5 more great future Customer Success Managers who are available to be hired today!
Ben Winn interviews Kalina Bryant about Black History Month, company culture, allyship, and resources she recommends.
Answers to the most common questions I hear from CS job-seekers
We've selected 5 great future Customer Success Managers who are available to be hired today!
Answers to some of the common questions I get about my career growth in Customer Success
A compilation of our favorite Customer Success resources—forums, Slack groups, meetups, blogs and more—from 2021.
An interview with Nils Vinje, Founder & CEO of Glide Consulting and Author of 30 Day Leadership Playbook
An interview with Lauren Costella, VP Customer Success at Goodtime.io on managing your team's mental health
It's important to slow down and reflect from time-to-time. This blog and the templates included will get you started!
A guide to what Customer Success leaders look for in those they mentor, and how to find a mentor.
With Emilia D’Anzica, Founder & CEO, GrowthMolecules
Without having any prior CS experience, I transitioned from a career in Customer Support to CS. Here's how I did it.
Why overcoming the fear of being vulnerable in the workplace is critical for success.
The future of SaaS, where no one is fighting over who owns renewals because they don’t exist
How the experts think about customer health scoring and monitoring in 2020, and actions you can take right now.
How great customer success teams think about proactive health scoring, customer segmentation models & the future of CS.
Advice from Catalyst's Head of Customer Success on how to ensure that you get every renewal possible.
Our advice on how to make the most of coaching and mentorship opportunities
Learn about the dos and don'ts of networking remotely amid COVID-19 and how you can still build relationships from home.
Where is our industry going and what should CS leaders be doing today to prepare?
I’m proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding.
Today we announced our Series A funding: a $15M round led by Accel.
After a full year of working nonstop with our heads down, today our team is launching Catalyst.
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