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The Catalyst Blog

May 21, 2024
Industry Trends

Drive customer-led growth and retention by giving your Sales and CS functions a shared vision.

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The Blog

Press
Blog Posts
May 1, 2024

Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings

Newly merged customer success powerhouse recognized by G2, Pavilion and Forbes for excellence in innovation, leadership and workplace culture

Blog
Blog Posts
April 22, 2024

Totango + Catalyst Achieve Over 120 G2 Awards in Spring 2024

Totango + Catalyst wrapped up the G2 Spring 2024 award season with over 120 awards, including Leader, Momentum Leader, and Fastest Implementation in the Enterprise space.

Blog
Blog Posts
April 18, 2024

CS Automation Makes the Human Touch Better: Here’s How to Get Started

CS automation isn’t just about team efficiency. It’s about building a better, more relevant, and timely customer experience.

Blog
Blog Posts
April 10, 2024

Reactive vs. Proactive Customer Success: How to Go From Firefighting to Long-Term Planning

Discover how to transform your CS team from reactive to proactive with tips that can be applied throughout the customer journey.

Blog
Blog Posts
February 28, 2024

Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango

Join the revenue revolution that’s driving customer growth. We’re thrilled to announce that Catalyst and Totango have teamed up to deliver the most powerful software to help you drive sustainable revenue through your customer base.

Blog
Blog Posts
February 8, 2024

Synergizing Customer Marketing and Success: A Strategy for B2B Growth

Discover how integrating customer marketing and customer success can drive growth in B2B SaaS.

Blog
Blog Posts
February 1, 2024

Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success

Discover how integrating Customer Success with business strategies in SaaS leads to improved revenue forecasting, expansion opportunities, and sustainable growth.

Blog
Blog Posts
January 18, 2024

How Leap Tools Boosted NRR by 30%

Learn how the Success team at Leap Tools (one of the fastest-growing tech firms in the US) created a CS team that grew NRR by 30% — in just 12 months.

Blog
Blog Posts
January 11, 2024

QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.

We polled Catalyst’s audience to get to the bottom of the state of QBRs in 2023. Discover our findings and conclusions.

Blog
Blog Posts
January 3, 2024

How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report

Want to focus on customer growth in 2024 and beyond? We crunched the numbers to learn how CS leaders approach and invest in expansion so you can grow through tough times.

Blog
Blog Posts
December 14, 2023

Grow faster or die tryin’: How to create an expansion strategy that actually works

Most expansion tips are too obvious or too complex. In this article, we’re dropping 5 tactics that actually work.

Blog
Blog Posts
December 7, 2023

From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth

We’re cracking the code on recurring revenue. Hint: It has nothing to do with pre-sales. Learn how to keep your customers coming back.

Generate more revenue through your customers.

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