I’m proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding.
Delaying your decision to get a new Customer Success Platform is costing you.
Kelly shares her lessons learned from Catalyst's Coaching Corner.
Customer happiness is important, but it's not the only success factor.
A good quarterly business review agenda mean the difference between a long relationship and a short one. Here’s what you
The only guide on QBRs you'll ever need to read.
Just because your Customer Success Platform is user-friendly doesn’t mean it’s customer-friendly.
Customer Success Platforms come in all shapes and sizes. How can you identify crucial features over bells and whistles?
Learn about data-driven CS and how you can apply it to your organization
Are churn risk signs hiding under your nose?
Bad-fit customers may be bad for business, but they're still customers. What's the best way to help them?
QBR Meetings don't have to be boring. Learn how to energize and inspire your audience.
Catalyst has officially launched email functionality! See what our customers have to say.
Customer Success Managers can sometimes end up providing more than just product or technical support.
Upsell. Upgrade. Expand.
Your customer may be out of reach, but you're not out of options.
Customer complaints are stressful, but you can handle them with grace and professionalism.
Key learnings from The Biggest Scaling Challenges in CS, an event hosted by Catalyst and Modern Customer Success Pros.
Are you really working in Customer Success?
This could be the beginning of a beautiful friendship.
Accelerate deals by getting CS and Sales to work closely together.
Don't burden your CSM with franken-tools and half-measures. Dedicated CSPs will get you the best results.
Catalyst helps CSMs make their work day more efficient. Find out how!
A strong customer relationship can survive fair weather or foul. Find out how.
Our CEO Edward Chiu talks about the marketing strategies that have benefited both us and the CS community.
Your customer wants something, but the product team isn't giving it to you. Find out why!
We list the best Customer Success podcasts available in 2021. Listen and learn!
Learn and adopt 7 habits from great customer success managers and improve your own performance!
Discover how to make human nature work for you courtesy of former FBI Special Agent Jack Schafer.
We've selected 5 more great future Customer Success Managers who are available to be hired today!
Ben Winn interviews Kalina Bryant about Black History Month, company culture, allyship, and resources she recommends.
We've selected 5 great future Customer Success Managers who are available to be hired today!
Answers to the most common questions I hear from CS job-seekers
Answers to some of the common questions I get about my career growth in Customer Success
A compilation of our favorite Customer Success resources—forums, Slack groups, meetups, blogs and more—from 2021.
It's important to slow down and reflect from time-to-time. This blog and the templates included will get you started!
An interview with Lauren Costella, VP Customer Success at Goodtime.io on managing your team's mental health
An interview with Nils Vinje, Founder & CEO of Glide Consulting and Author of 30 Day Leadership Playbook
A guide to what Customer Success leaders look for in those they mentor, and how to find a mentor.
With Emilia D’Anzica, Founder & CEO, GrowthMolecules
Without having any prior CS experience, I transitioned from a career in Customer Support to CS. Here's how I did it.
Why overcoming the fear of being vulnerable in the workplace is critical for success.
The future of SaaS, where no one is fighting over who owns renewals because they don’t exist
How the experts think about customer health scoring and monitoring in 2020, and actions you can take right now.
How great customer success teams think about proactive health scoring, customer segmentation models & the future of CS.
Advice from Catalyst's Head of Customer Success on how to ensure that you get every renewal possible.
Our advice on how to make the most of coaching and mentorship opportunities
Learn about the dos and don'ts of networking remotely amid COVID-19 and how you can still build relationships from home.
Where is our industry going and what should CS leaders be doing today to prepare?
Today we announced our Series A funding: a $15M round led by Accel.
After a full year of working nonstop with our heads down, today our team is launching Catalyst.