Customer Success Central

Find powerful insights and strategic Customer Success resources with a quick search, or by scrolling through the library below.

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Navigating Renewals: It’s Time for Customer Success and Sales to *Actually* Work Together

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Customer Success Will Lead the Way Out of the Market Downturn

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Blog
Blog Posts
October 18, 2023

Navigating Renewals: It’s Time for Customer Success and Sales to *Actually* Work Together

Should Sales and CS unite? Who’s ultimately responsible for renewals? Here’s how CS and Sales can collaborate to drive business growth.

Blog
Blog Posts
August 30, 2023

Your CFO Will Have Misconceptions About CS. Here’s How to Counter Them.

Get to know the 6 biggest mistakes and misunderstandings between CS and Finance leaders, including strategies to overcome them.

Blog
Blog Posts
May 25, 2023

Powering Customer-Led Growth: Databricks Ventures invests in Catalyst

Our partnership with Databricks enables enhanced investments in our Customer Growth Platform, including Catalyst Signals and full integration with Databricks.

blog
Blog Posts
February 23, 2023

How Can A Customer Success Management Platform Support Customer Retention?

You worked hard to get a customer. Now you want them to stick around. Is a customer success management platform able to help you with customer retention? Some of our readers had insights into how customer retention and relationships can be improved through these platforms. Keep reading to find out what they had to say.

Blog
Blog Posts
January 26, 2023

Does Every Business Need A Customer Success Team?

As worldwide inflation rises and recession seems right around the corner, consumers are going to continue to be more discerning about how much and where they spend their hard-earned revenue or investment dollars. That means a client-facing business can’t afford to neglect taking the time to build and nurture customer relationships. Can you accomplish this without a dedicated CS team? We asked business leaders and here’s what they had to say:

Blog
Blog Posts
December 27, 2022

What can be the cause of a churn rate increase in business?

It’s critical to act fast when you begin seeing the signs of customer churn. Customers are a finicky breed. Yes, we want a great product, but we also demand a terrific customer experience. Business leaders from all over the globe weighed in on some of the reasons why your customers could be deciding to look elsewhere and what you can do to get them back. Read on to find out what they had to say:

Blog
Blog Posts
December 15, 2022

The Gender Pay Gap In Customer Success Compensation: A Data Deep-Dive

There is a gender pay gap in customer success compensation. Here’s what the data shows.

Blog
Blog Posts
November 29, 2022

What is proactive customer outreach?

Customer success professionals talk a lot about being proactive. It’s something we know is critical for success—avoiding angry reach outs from customers, promoting early expansions or renewals, and building strong customer relationships. But what actually is proactive customer outreach? What does it look or feel like? How do you know if you’re doing it right?

Blog
Blog Posts
October 27, 2022

Is a Customer Success Platform a Good Investment?

In an age where business owners have so many tools to choose from, knowing which ones to invest in can be a hard decision to make. And as industries mature, more purpose-built software is developed. One prime example is the customer success platform (CSP).

Blog
Blog Posts
October 24, 2022

How To Pick Which Customer Success Tasks To Automate (And Which To Leave For Humans)

The adage “do more with less” is losing its lustre. Here’s how automation can help.

Blog
Blog Posts
October 11, 2022

Four Customer Success Needs That Salesforce Can’t Help With (But A Customer Success Platform Can)

CRMs aren’t built for CS, so why are we surprised when they don’t meet every need?

Blog
Blog Posts
October 6, 2022

16 Customer Success Operations Metrics Executives Want To Know

Use these 16 metrics to tell your customer success story to executives.

Blog
Blog Posts
September 6, 2022

How to Get Buy-in From RevOps when Bringing on a Customer Success Platform

RevOps can be an obstacle when it comes to getting the CS platform you need. Here’s a four-step process you can use to w

Blog
Blog Posts
September 1, 2022

How Teachers Pay Teachers Accomplished a 16% Retention Boost using “Tech Touch” through Catalyst

Teachers Pay Teachers boosted retention 16% across 2,600+ customers using Catalyst for tech-touch customer success.

Blog
Blog Posts
August 30, 2022

Customer Success Operations vs Sales Operations: Why You Need Both

SalesOps is NOT the same as CSOps. Customer success professionals need their own focus so we can do our job.

Blog
Blog Posts
August 25, 2022

How Sales Teams Can Use a Customer Success Platform To Increase Upsells

Sales can leverage the Customer Success Platforms (in addition to CRMs) to spot customer expansion opportunities.

Blog
Blog Posts
August 16, 2022

How To Scale Your CS Function Without Losing The Personal Touch

Scaling up CS often means more guides, DIY resources, and mass emails, but that doesn't mean losing the personal touch!

Blog
Blog Posts
August 16, 2022

Two Ways to Automate Sharing Customer Stories Internally as a CSM

Here are two ways you can automate sharing customer stories to make everyone’s life a little easier (and brighter).

Blog
Blog Posts
August 15, 2022

Level Up Your Customer Success Career - Apply for the Catalyst Coaching Corner

We are excited to announce applications are open for the Fall 2022 Season of the Coaching Corner!

Blog
Blog Posts
July 28, 2022

Customer Success Managers: Free Up Time with These 3 Easy Automations

Three improvements you can make that will make your life easier as a CSM while continuing to WOW your customers.

Blog
Blog Posts
July 26, 2022

How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst

Learn how Bringg used Catalyst to deliver an incredible customer experience and increase NPS by 25 points

Blog
Blog Posts
August 14, 2022

Customer Success Will Lead the Way Out of the Market Downturn

Navigating economic uncertainty successfully is about knowing precisely where to cut and where to invest...

Blog
Blog Posts
June 14, 2022

How To Operationalize Customer Lifecycles at Scale

As you think about scaling up your CS operations, you need to bring customer lifecycles into the discussion.

Blog
Blog Posts
July 8, 2022

How RippleMatch Achieved a 200% Increase in Upsell Leads

Learn how RippleMatch streamlined its upsell process to successfully increase expansion revenue

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