Catalyst is designed for Customer Success Managers with the core belief that if they aren’t happily adopting the platform they are using then health scores and reporting for executives would be incomplete.
Curious about what’s the latest with a customer? Use our search function to find any customer, see their health score, note conversations logged from a Customer Success Manager, and a timeline of activities.
C-Suite executives and VPs of customer success no longer need multiple meetings with CSMs to understand what is going on with a customer. Health profiles clearly indicate why a customer is unhealthy and provide next steps on how to bring them back to healthy.
