September 27-28, 2022

Meet the Future of Customer Success

Watch On Demand

Sponsored by

John Watson, 44
VP, Customer Success

Community Partners

Customer Success will lead the way forward.

ReUp is a global virtual experience by Catalyst for Customer Success leaders to explore the most pressing issues facing the Customer Success community through expert talks, panels, and fireside chats featuring some of the leading minds in our industry.

CS has a seat at the table.

Now it’s time to take the lead.

New challenges CS leaders face:

  • New limits on headcount and budget
  • Pressure to increase net revenue retention
  • Siloed and inaccurate customer data
  • Limited CS operations resources
  • Lack of visibility into which strategies are working and which aren’t

2 Days. 25 Speakers. No Cost.

You’ll learn:

  • Leading strategies for CS in a down market
  • The biggest opportunities CS leaders have today
  • How top companies are scaling their CS teams globally
  • Proven strategies to increase net revenue retention
  • What Catalyst is building to power the future of Customer Success
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LEARN MORE

3 Content Tracks:

Customer Success in a Down Market: How the CS function can thrive during times of economic uncertainty.

Data-Driven Customer Success: How leading CS teams are getting accurate data and translating that data into actions and results.

Customer Success Tech Innovation: How top CS organizations are leveraging technology to scale, drive results, and optimize their customer experience.

Featured Speakers

Jonathan Corbin
Global Vice President, Customer Success
Jonathan Corbin
Global Vice President, Customer Success
Edward Chiu
CEO & Co-founder
John Henwood
VP of Customer Success
Julie Flodr
Head of Customer Success
Michelle Wideman
CCO
Melissa Hatter
Enterprise Customer Success Lead
Adrian Barley
Operations Manager
Jose Escamilla
Director, Client Strategy Operations
Steve Noone O'Connor
VP of Customer Success
Ben Winn
Head of Brand & Community
Sydney Strader
VP Customer Success
Gemma Cipriani-Espineira
CCO
Jackie Vail
Post-Sales Operations Manager
Mike Sasaki
Vice President, Customer Success
Nikola Mijic
CEO & Cofounder
Diana De Jesus
Customer Success Leader
Ryan Schultz
VP of Customer Success
Waqas Hussain
Sr Manager, Strategic Customer Success
Valerie Papa
Director, Revenue Operations
Kevin Chiu
COO & Co-founder
Hollie Grantham
VP of Customer Success
Cassie Young
General Partner
Scott Dzialo
VP of Customer Success, Global Strategic Accounts
Courtney Nolan
Head of Account Management, Peloton Corporate Wellness
Paul Holder
Co-Founder and CEO
Ellie Wu
VP, Sales & CS Center of Excellence
Beth Greenberg
Sr. Manager, Enterprise Customer Success
Sierra Evans
Customer Success Operations Manager
Brendan Cahoon
VP Customer Success
Peter Sterkenburg
Revenue Operations Manager
Ejieme Eromosele
VP, Customer Success & Account Management
Tom Ronen
Head of Customer Success
Ella Dillon
Chief Customer Officer
Aaron Siegel
Senior Business Insights Analyst
John Gleeson
VP Customer Success
Daniel Silverstein
VP Customer Success
Dan Shamouilian
Senior Director, Customer Success
More speakers coming soon!

Agenda (in EST)

Tuesday September 27

10:00
AM

Summit Kickoff (Don't miss it!)

Edward Chiu, Cofounder & CEO @ Catalyst
Ben Winn, Head of Brand & Community @ Catalyst

10:20
AM

CS Leaders-Turned-VCs Discuss the Things Keeping CS Leaders Up At Night

Ellie Wu, VP, Sales & CS Center of Excellence @ Insight
Cassie Young, General Partner @ Primary

11:00
AM

5 BIG Mistakes People Make When Evaluating Software

Jose Escamilla, Director, Client Strategy Operations @ attentive

11:20
AM

From Inputs to Impact; A Voice-of-Customer Program That Actually Works

Steve Noone O'Connor, VP of Customer Success @ 1Password

11:40
AM

Doing More With Less In CS

Mike Sasaki, VP, Customer Success @ Mitek
Hollie Grantham, VP, Customer Success @ Teampay
Brendan Cahoon, VP, Customer Success @ Catchpoint
Diana De Jesus, Customer Success Leader @ Catalyst

12:15
PM

3 Pillars to Scale White-Glove Onboarding to Every Customer

Paul Holder, Cofounder & CEO @ OnRamp

12:45
PM

Driving Towards The Future of CS

Edward Chiu, Cofounder & CEO @ Catalyst
John Gleeson, VP, Customer Success @ Motive

1:15
PM

The CS vs. Product Blame Game

John Henwood, VP of Customer Success @ Productboard

1:45
PM

When PLG Turns Enterprise

Waqas Hussain, Sr Manager, Strategic Customer Success @ Airtable Beth Greenberg, Sr. Manager, Enterprise Customer Success @ Pendo Melissa Hatter, Enterprise Customer Success Lead @ Stripe
Kevin Chiu, Cofounder & COO @ Catalyst

2:30
PM

In Sickness & In Health; How Data Improves Your Customer Relationships

Gemma Cipriani-Espineira, CCO @ Chilipiper
Aaron Siegel, Senior Business Insights Analyst @ Chilipiper

3:00
PM

The Great Revenue Debate: Sales vs CS Ownership

Kevin Chiu, Cofounder & COO @ Catalyst
Daniel Silverstein, VP, Customer Success @ Carta

Wednesday September 28

9:30
AM

Day 2 Kickoff

Ben Winn, Head of Brand & Community @ Catalyst

9:35
AM

Managing Through Rapid Change & Growth

Sydney Strader, VP Customer Success @ Catalyst
Julie Flodr, Head of Customer Success @ Canva

10:10
AM

The Evolution of Customer Success at Hubspot

Edward Chiu, Cofounder & CEO @ Catalyst
Jonathan Corbin,VP, Customer Success @ Hubspot

10:50
AM

What Your Customers Aren't Telling You...

Adrian Barley, Operations Manager @ Cognism

11:15
AM

Ops! I Did It Again

Jackie Vail, Post-Sales Operations Manager @ Floify
Peter Sterkenburg
, Revenue Operations Manager @ Pleo.io
Valerie Papa,
Director, Revenue Operations @ Andela
Kevin Chiu
, Cofounder & COO @ Catalyst

12:00
PM

Using AI to Build a Next-Gen CS Team

Ella Dillon, CCO @ Conversica

12:30
PM

Do Your Customers Trust You?

Nikola Mijic, Founder @ Matik

1:15
PM

To Succeed, Your Team Needs to Come First

Ryan Schultz, VP, Customer Success @ Sigma Computing
Dan Shamouilian
, Senior Director, Customer Success @ Talkdesk
Courtney Nolan,
Head of Account Management, Peloton Corporate Wellness @ Peloton
Tom Ronen
, Head of Customer Success @ monday.com

2:00
PM

Supporting the World's Biggest Brands at Scale

Scott Dzialo, VP, Customer Success, Global Strategic Accounts @ Braze

2:20
PM

From Funnel to Flywheel: 5 CS Tactics Every SaaS Business Needs

Ejieme Eromosele, VP, Customer Success & Account Management @ Quiq

2:40
PM

Mastering the Sales <> CS Handoff

Michelle Wideman, CCO @ Onna

3:00
PM

Catalyst: The Future of CS Technology

Edward Chiu, Cofounder & CEO @ Catalyst

2 Days. 25 Speakers. No Cost.

You’ll learn:

  • Leading strategies for CS in a down market
  • The biggest opportunities CS leaders have today
  • How top companies are scaling their CS teams globally
  • Proven strategies to increase net revenue retention
  • What Catalyst is building to power the future of Customer Success

Frequently Asked Questions

Will ReUp 2022 be recorded?
Will ReUp 2022 be live or pre-recorded?
Who should attend ReUp 2022?
Can I apply to speak?
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partner for ReUp?
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