Many different factors affect churn rates. The key is to figure out which one or few are affecting your organization so you can readjust your course and move in the right direction. Factors and solutions vary greatly.
Customers have varying needs that could involve any department or multiple departments. Those needs get filtered through the CS department, with CSMs orchestrating the cycle of discovery and fulfillment.
Our partnership with Databricks enables enhanced investments in our Customer Growth Platform, including Catalyst Signals and full integration with Databricks.
We’re unlocking 14 essential SaaS metrics from a VP of Finance to master customer success measurement.
Learn directly from a top investor on what the board expects from CS in 2023 and download the full boardroom deck template at the end to get going.
The point of SaaS customer success is to help users achieve their goals and, in general, reduce churn.
Year over year, studies have reported that one quarter of businesses forecast accurately. Catalyst is here to help by sharing our CRO’s exact formula to consistently achieve a 97%+ forecast accuracy across your entire business.
Too often, pricing gets established without assessing the customer impact. Here’s how you can make that change as a post-sale leader.
In a CHATalyst interview, Ejieme Eromosele shared how to create a customer growth flywheel.
You need to build CS teams for elasticity rather than simply raw power or hustle. Here’s how one CS executive does it.
New customer success leaders have an intense task ahead of them. Here’s how to get up to speed quickly
Video is an impactful customer experience tool. Alex Naumov from Vidyard explains how to do video authentically
Stop relying heavily on new customer acquisition as your main source of revenue.
Customer Success is one of the fastest-growing careers in the world, but what does the career...
Moving to a new CS Platform can be a daunting task.
It’s hard to take time off, especially if you’re in a customer-facing role.
The top SaaS companies in the world have built incredibly customer-centric organization...
In our 2nd annual report, nearly 2,000 customer success professionals shared...
40+ Customer Success Leaders share their thoughts on the future of our industry.
Every Customer Success leader is working to increase their NRR.
Dive deep into the leading strategies and solutions that fuel customer-led growth.
See how Catalyst equips post-sales leaders with the dashboards needed to master customer revenue.
Get 3x better at forecasting your renewals and retention.
Our monthly Community Masterclass is a great & fun way to learn about Catalyst among industry peers.
Drive revenue for GTM teams using these marketing workflows in Catalyst.
In the past year, CS has become one of the most important drivers of revenue.
Join us September 27-28 to learn how Customer Success will lead the way forward.
A key customer suddenly wants to churn and their CSM is away on a camping trip without internet. It'