Sales can leverage the Customer Success Platforms (in addition to CRMs) to spot customer expansion opportunities.
Scaling up CS often means more guides, DIY resources, and mass emails, but that doesn't mean losing the personal touch!
Here are two ways you can automate sharing customer stories to make everyone’s life a little easier (and brighter).
We are excited to announce applications are open for the Fall 2022 Season of the Coaching Corner!
Navigating economic uncertainty successfully is about knowing precisely where to cut and where to invest...
Three improvements you can make that will make your life easier as a CSM while continuing to WOW your customers.
Learn how Bringg used Catalyst to deliver an incredible customer experience and increase NPS by 25 points
Learn how RippleMatch streamlined its upsell process to successfully increase expansion revenue
As you think about scaling up your CS operations, you need to bring customer lifecycles into the discussion.
The top SaaS companies in the world have built incredibly customer-centric organization...
Moving to a new CS Platform can be a daunting task.
Mental health and wellness resources for the Customer Success community
We asked over 200 Sales and CS professionals to evaluate each others’ strengths, weaknesses, and....
New Year’s Resolutions that will help your career (and your customers).
It’s hard to take time off, especially if you’re in a customer-facing role.
40+ Customer Success Leaders share their thoughts on the future of our industry.
The Top 125 CS Influencers & Strategists give us their thoughts on the most controversial CS topics
Every Customer Success leader is working to increase their NRR.
Our monthly Community demo is a great and fun way to learn about Catalyst as part of a group.
Join us September 27-28 to learn how Customer Success will lead the way forward.
A key customer suddenly wants to churn and their CSM is away on a camping trip without internet. It'
Join us as we experience the daily life of a CSM who uses Catalyst to supercharge their day-to-day.
We brought together 3 experts to crack the code when it comes to getting promoted.
To be a truly data-driven CS team, you need a CS platform, a data warehouse, and an analytics...
Uncover truth quickly, build relationships fast, and achieve desired outcomes.
Tactics and strategies for increasing top-funnel growth, speeding up the sales cycle, and more.
One of the trickiest Customer Success Management skills to develop is discovery.
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