Watch: What CS & Sales Can Learn From the FBI

Jack Schafer, PhD, is a psychologist, professor, author, intelligence consultant, and former FBI Special Agent. He's conducted counter-intelligence and counterterrorism investigations, worked as a behavioral analyst, and has trained agents in the art of interrogation and persuasion. We talk with him about how CS & Sales can uncover truth quickly, build relationships fast, and achieve desired outcomes.

Available now on demand
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Featuring

Edward Chiu
Co-founder & CEO
at Catalyst
Dr. Jack Schafer
Author,  The Like Switch &
The Truth Detector

Uncover the Truth Quickly

Learn the FBI-developed practice of elicitation, the field-tested technique for encouraging people to provide information they would otherwise keep secret.

Build strong relationships

Dr. Schafer converted spies into allies by winning their trust and affection. Learn how you can use his techniques to influence, attract, and win people over in your everyday life.

Achieve Desired Outcomes

No matter what it is you're aiming to achieve, fully understanding the mindset of all those involved, and having their trust and respect, are two of the most critical factors.

What You’ll Learn

How to uncover the truth and detect dishonesty
Proven methods for turning any stranger into a friend and building a lasting relationship
Practices for instantly reading people and influencing how they perceive you
Tips and techniques that hold the key to taking control of your communications, interactions, and relationships

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