Our origin story

Catalyst was born out of frustration and necessity. Our founders, working in Customer Success, were tired of sifting through meeting notes, juggling email campaigns, tracking down product statistics, prioritizing customer needs, and navigating a sea of tabs and windows. After evaluating several tools on the market, they found them to be difficult to use, with some even requiring half a year for implementation.
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They recognized that this issue wasn’t simply their own, so they built a tool that would take the guesswork out of managing Customer Success. A platform for Customer Success Managers that’s intuitive, well designed, and comprehensive. Giving them the means to mobilize their customers, measure satisfaction and grow their business before they've had their first cup of coffee.